Richard Richardson
Pflugerville,USA
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner/Operator
Big Rich Trucking LLC
12.2020 - Current
Heavy Tow Truck Operator
ASAP Towing and Recovery
05.2022 - 03.2024
- Operated heavy-duty tow trucks responding to service calls for roadside assistance and truck recovery.
- Managed a diverse fleet of wreckers while being available for on-call duties 24/7.
- Utilized advanced recovery equipment including snatch blocks and winches to ensure safe retrieval.
- Demonstrated exceptional customer service skills while communicating effectively with clients during recovery operations.
- Managed duty wreckers for diverse towing scenarios, including emergency recoveries.
- Executed safe transport of truck and trailers to designated locations, prioritizing customer safety and satisfaction.
- Advanced from entry-level driver to training supervisor, mentoring new hires in safety protocols and operational procedures.
- Consistently maintained wrecker integrity and compliance with safety standards, ensuring optimal operational readiness.
- Obtained signatures and processed payments for towing services.
- Coordinated with emergency services to ensure safe and efficient recovery.
Manager
Holy Water Liquor
07.2022 - Current
- Manage vendor relationships, negotiating contracts to optimize supply chain processes.
- Oversaw daily operations, ensuring efficient inventory management and customer service excellence.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Reduced overhead expenses by optimizing staffing schedules based on peak shopping hours and seasonal fluctuations.
- Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Owner/Operator
UNION TRANSPORT
06.2019 - 01.2022
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner/Operator
Road Legends
08.2020 - 12.2020
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner/Operator
DSL Express Trucking
02.2020 - 08.2020
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner/Operator
Road Legends
06.2019 - 02.2020
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner/Operator
Wilson Logistics
05.2018 - 06.2019
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner Operator
R.E GARRISON TRUCKING
09.2015 - 05.2018
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Company Driver
CRST VAN EXPEDITED
03.2013 - 09.2015
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner Operator
SUNCO CARRIERS
03.2013 - 09.2015
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner Operator
KLLM
03.2012 - 02.2013
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Company Driver
Knight Refrigerated
06.2011 - 04.2012
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
- Ensure accurate and timely pick ups and deliveries
Company Driver
Super Service
01.2011 - 06.2011
- Follow safety procedures while driving to destinations and inspect vehicle to ensure mechanical, safety and emergency equipment functionality
- Obtain receipts and signatures for delivered goods
- Complete and submit DOT vehicle operation logs
- Check all load-related documentation for completion and accuracy
- Secured material or products for transport
- Read maps and followed written and verbal geographic directions
- Communicate consistently between warehouse and customers
- Assisted in the loading/unloading of freight if required by customer
Owner/Manager
Nisx Jamaican & Soul food Restaurant
01.2006 - 01.2010
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw budget management, ensuring resource allocation met operational needs while maximizing ROI.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Assisted in recruiting, hiring and training of team members.
Supervisor
Advance Auto Parts & Distribution
01.2003 - 01.2006
- Trained and mentored new team members on best practices and company standards.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Truck Driving School, Kirkwood Community College
Cedar Rapids, IA01.2010
G.E.D - undefined
John J High School
Brooklyn, NY01.1997
Skills
- Operations management
- Business planning
- DOT compliance
- Safety compliance
- Professionalism and work ethic
- Vehicle inspection
- Vehicle maintenance
- Team leadership
- Customer service
- Decision-making
- Time management
- Staff training and development
- Conflict resolution
- Financial management
- Expense tracking
- Safety procedures
- Policy and procedure development
- Clean driving record
- Professionalism and punctuality
- Troubleshooting
- Strong communication
- Truck maintenance
- Long-haul trucking
- Dependable and reliable
- Clean MVR
- Attention to detail
Certification
- Licensed CDL A - [ 2006 - Current ]
Timeline
Manager
Holy Water Liquor
07.2022 - Current
Heavy Tow Truck Operator
ASAP Towing and Recovery
05.2022 - 03.2024
Owner/Operator
Big Rich Trucking LLC
12.2020 - Current
Owner/Operator
Road Legends
08.2020 - 12.2020
Owner/Operator
DSL Express Trucking
02.2020 - 08.2020
Owner/Operator
UNION TRANSPORT
06.2019 - 01.2022
Owner/Operator
Road Legends
06.2019 - 02.2020
Owner/Operator
Wilson Logistics
05.2018 - 06.2019
Owner Operator
R.E GARRISON TRUCKING
09.2015 - 05.2018
Company Driver
CRST VAN EXPEDITED
03.2013 - 09.2015
Owner Operator
SUNCO CARRIERS
03.2013 - 09.2015
Owner Operator
KLLM
03.2012 - 02.2013
Company Driver
Knight Refrigerated
06.2011 - 04.2012
Company Driver
Super Service
01.2011 - 06.2011
Owner/Manager
Nisx Jamaican & Soul food Restaurant
01.2006 - 01.2010
Supervisor
Advance Auto Parts & Distribution
01.2003 - 01.2006
G.E.D - undefined
John J High School
Truck Driving School, Kirkwood Community College
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Business Owner
- Driving License: CDL A
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer