Summary
Overview
Work History
Education
Skills
Timeline
Generic
Richard Rinaldi

Richard Rinaldi

Staten Island,NY

Summary

Outside Sales Representative with over 25 years in the construction service and installation industry, with a customer focused approach.

Strategic and efficient with drive for applying sales techniques and industry experience that support the company’s mission.

Organized and dependable candidate successful at managing multiple accounts with a positive attitude and the willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Outside Territorial Sales Representative

United Rentals
10.2023 - Current
  • Developed strong relationships with clients to understand their equipment rental needs.
  • Analyzed market trends to identify new sales opportunities and enhance service offerings.
  • Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
  • Conducted product demonstrations and training sessions for clients on equipment usage and safety protocols.
  • Mentored junior sales representatives, fostering professional growth and enhancing team performance.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Senior Outside Sales Consultant

Window Fix
03.2008 - Current
  • Managed a portfolio of thousands of clients in the Residential, Commercial, Architectural arenas.
  • Prospected and conducted face-to-face sales calls with private residential clients as well as business executives and directors throughout assigned territory.
  • Established new accounts by connecting with Architects, Superintendents and Building Managers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Coordinated with inside teams to fulfill orders and meet customer needs
  • Exceeded monthly sales targets and quotas consistently.
  • Attended trade shows and conferences to increase brand visibility.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for their needs
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed and implemented successful sales strategies to increase revenue.
  • Monitored competitor activities to maintain competitive advantage.
  • Supported customers throughout sales process and discussed technical details to clarify any concerns.
  • Built relationships with clients to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions while navigating a work flow of 50 new leads a week and maintaining existing scheduled jobs.
  • Selected correct products based on customer needs, city codes, Landmark restrictions and product specifications.
  • Successfully trained every new employee seeking a sales or installation role with company.
  • Fielded customer complaints resolving any problems or issues and applied necessary steps to correct them.
  • Quoted prices, credit terms and other bid specifications.

Lead Technician and Quality Control Specialist

Speedwire Inc.
09.2002 - 02.2008
  • Job site lead technician, managing teams from 2-15 technicians while maintaining communication with other shifts to properly hand off job responsibilities.
  • Coordinated with different teams to increase work efficiency and resolve any project issues to meet deadlines.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Performed inspections to verify adherence to customer standards. Reporting problems and concerns to management.
  • Performed routine maintenance and calibration on equipment.
  • Completed supporting documentation for testing procedures, equipment logbooks and inventory forms.

Electrical Apprentice

Delco Electric
09.2000 - 09.2002
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Installed Galvanized EMT and PVC conduit and wiring according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire, running conduit as well as installation of power panels and associated connections.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

ESS and Power Technician

Lucent Technology
04.1997 - 09.2000
  • Operated and maintained advanced technical equipment to ensure optimal performance.
  • Diagnosed and resolved mechanical issues, minimizing downtime through effective troubleshooting.
  • Collaborated with cross-functional teams to enhance equipment reliability and operational efficiency.
  • Developed and implemented maintenance schedules, improving preventive care procedures and performed inspections to uphold compliance with industry standards and regulations.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Ran, secured, connected all cabling associated with equipment
  • Optimized system performance thorough testing and analysis.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

Education

Graduated -

Bishop Ford Central Catholic High School
Brooklyn, NY
05.1996

Skills

  • Well Versed Utilizing Dispatching and Customer Relationship Management (CRM) Software, as well as OMS Microsoft Office Suite Software and Quickbooks CRM Systems used: Salesforce, Service Titan, ESC and Field Service as well as Outlook
  • Business Development
  • Focused on Customer Needs and Long Term Repeat Business
  • Client Relationship Development
  • Service Contract Negotiations
  • Analytical and Critical Thinking
  • Team Leadership
  • Very High Attention to Detail
  • Over 25 years experience working in and around the NYC/NJ Metro Area

Timeline

Outside Territorial Sales Representative

United Rentals
10.2023 - Current

Senior Outside Sales Consultant

Window Fix
03.2008 - Current

Lead Technician and Quality Control Specialist

Speedwire Inc.
09.2002 - 02.2008

Electrical Apprentice

Delco Electric
09.2000 - 09.2002

ESS and Power Technician

Lucent Technology
04.1997 - 09.2000

Graduated -

Bishop Ford Central Catholic High School

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