Richard Rinaldi
Staten Island,NY
Summary
Outside Sales Representative with over 25 years in the construction service and installation industry, with a customer focused approach.
Strategic and efficient with drive for applying sales techniques and industry experience that support the company’s mission.
Organized and dependable candidate successful at managing multiple accounts with a positive attitude and the willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Outside Territorial Sales Representative
United Rentals
Middlesex County, NJ
10.2023 - Current
- Developed strong relationships with clients to understand their equipment rental needs.
- Analyzed market trends to identify new sales opportunities and enhance service offerings.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
- Conducted product demonstrations and training sessions for clients on equipment usage and safety protocols.
- Mentored junior sales representatives, fostering professional growth and enhancing team performance.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Senior Outside Sales Consultant
Window Fix
Brooklyn, NY
03.2008 - Current
- Managed a portfolio of thousands of clients in the Residential, Commercial, Architectural arenas.
- Prospected and conducted face-to-face sales calls with private residential clients as well as business executives and directors throughout assigned territory.
- Established new accounts by connecting with Architects, Superintendents and Building Managers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Coordinated with inside teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences to increase brand visibility.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for their needs
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed and implemented successful sales strategies to increase revenue.
- Monitored competitor activities to maintain competitive advantage.
- Supported customers throughout sales process and discussed technical details to clarify any concerns.
- Built relationships with clients to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions while navigating a work flow of 50 new leads a week and maintaining existing scheduled jobs.
- Selected correct products based on customer needs, city codes, Landmark restrictions and product specifications.
- Successfully trained every new employee seeking a sales or installation role with company.
- Fielded customer complaints resolving any problems or issues and applied necessary steps to correct them.
- Quoted prices, credit terms and other bid specifications.
Lead Technician and Quality Control Specialist
Speedwire Inc.
New York, NY
09.2002 - 02.2008
- Job site lead technician, managing teams from 2-15 technicians while maintaining communication with other shifts to properly hand off job responsibilities.
- Coordinated with different teams to increase work efficiency and resolve any project issues to meet deadlines.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Updated inspection journals and daily summary logs with quality-related data.
- Performed inspections to verify adherence to customer standards. Reporting problems and concerns to management.
- Performed routine maintenance and calibration on equipment.
- Completed supporting documentation for testing procedures, equipment logbooks and inventory forms.
Electrical Apprentice
Delco Electric
Brooklyn, NY
09.2000 - 09.2002
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Installed Galvanized EMT and PVC conduit and wiring according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire, running conduit as well as installation of power panels and associated connections.
- Understood and used proper tools and equipment to install and maintain electrical systems.
ESS and Power Technician
Lucent Technology
New York, NY
04.1997 - 09.2000
- Operated and maintained advanced technical equipment to ensure optimal performance.
- Diagnosed and resolved mechanical issues, minimizing downtime through effective troubleshooting.
- Collaborated with cross-functional teams to enhance equipment reliability and operational efficiency.
- Developed and implemented maintenance schedules, improving preventive care procedures and performed inspections to uphold compliance with industry standards and regulations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Ran, secured, connected all cabling associated with equipment
- Optimized system performance thorough testing and analysis.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Education
Graduated -
Bishop Ford Central Catholic High School
Brooklyn, NY05.1996
Skills
- Well Versed Utilizing Dispatching and Customer Relationship Management (CRM) Software, as well as OMS Microsoft Office Suite Software and Quickbooks CRM Systems used: Salesforce, Service Titan, ESC and Field Service as well as Outlook
- Business Development
- Focused on Customer Needs and Long Term Repeat Business
- Client Relationship Development
- Service Contract Negotiations
- Analytical and Critical Thinking
- Team Leadership
- Very High Attention to Detail
- Over 25 years experience working in and around the NYC/NJ Metro Area
Timeline
Outside Territorial Sales Representative
United Rentals
10.2023 - Current
Senior Outside Sales Consultant
Window Fix
03.2008 - Current
Lead Technician and Quality Control Specialist
Speedwire Inc.
09.2002 - 02.2008
Electrical Apprentice
Delco Electric
09.2000 - 09.2002
ESS and Power Technician
Lucent Technology
04.1997 - 09.2000
Graduated -
Bishop Ford Central Catholic High School