- Camping
- Kayaking
- Hiking
- Growing herbs, vegetables, or fruits in home gardens
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Richard Riner
Broken Arrow
Summary
Dynamic customer loyalty agent with a proven track record at AT&T, leveraging outstanding interpersonal skills and technical support expertise to enhance customer retention. Successfully identified unique solutions, resulting in improved satisfaction and loyalty. Proficient in data entry and adept at navigating high call volumes while maintaining exceptional service standards.
Overview
15
15
years of professional experience
Work History
Customer Loyalty Agent
AT&T
04.2025 - Current
- Bolstered customer retention by offering unique solutions for their broadband and wireless needs.
- Demonstrated active listening to uncover hidden needs for the customer.
- Offered and sold AT&T products such as Internet Services and Mobility.
- Utilized my previous experience in Technical Support to resolve vulnerable customers' needs and retain their business.
Customer Service Representative
AT&T Broadband
02.2020 - 04.2025
- Provided technical support for High Speed Internet and Fiber subscribers.
- Delivered exceptional technical support and customer service to every customer by leveraging extensive knowledge of products and services while creating a positive experience.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Maintained excellent customer satisfaction survey results
- Educated customers on future steps to avoid further technical issues.
Technical Support TSR II
DIRECTV
05.2010 - 02.2020
- Managed high levels of call volume and responded to customers' technical support needs.
- Researched and identified solutions to resolve customers' technical issues.
- Diagnosed and troubleshot Satellite TV equipment
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OKNo Degree - Business Administration
Tulsa Community College
No Degree - Vocational-Technical Education
Tulsa Technology Center
Tulsa, OKSkills
- Data entry proficiency
- Call center experience
- Negotiation
- Outstanding interpersonal skills
- Technical Support Experience
Interests
Timeline
Customer Loyalty Agent
AT&T
04.2025 - Current
Customer Service Representative
AT&T Broadband
02.2020 - 04.2025
Technical Support TSR II
DIRECTV
05.2010 - 02.2020
High School Diploma -
Broken Arrow High School
No Degree - Business Administration
Tulsa Community College
No Degree - Vocational-Technical Education
Tulsa Technology Center
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