Richard Rivera
Springfield,VA
Overview
20
20
years of professional experience
Work History
General Manager
Courtyard by Marriott Clearwater Beach
Clearwater Beach, FL
11.2023 - Current
- Company Overview: Concord Hotels, 139 Rooms
- Oversee operations departments: Food and Beverage, Housekeeping, Accounts Payable, Accounts Receivable, Front Desk, Sales, Engineering, and Valet
- Manage 43 direct reporting associates, including three supervisors and seven managers
- Train staff in financial control procedures and ensure compliance
- Conduct monthly department meetings to address concerns and enhance communication
- Analyze guest satisfaction surveys to improve service quality
- Monitor cost control and budget alignment
- Maintain high QA results and implement brand standards
- Achieved # 1 hotel in GSS for all Courtyards worldwide
- Concord Hotels, 139 Rooms
Task Force General Manager
Doubletree Hotel
Wilmington, DE
12.2022 - 02.2023
- Company Overview: PM Hotel Group, 266 Rooms
- Served as interim GM, maintaining hotel operations
- Managed all operational departments with 30+ direct reports
- Implemented financial control procedures and training
- Engaged associates through structured department meetings
- Improved guest satisfaction through strategic customer service enhancements
- Ensured cost control efficiency and QA compliance
- PM Hotel Group, 266 Rooms
General Manager
Courtyard by Marriott Alexandria Pentagon South
Alexandria, VA
10.2021 - 10.2022
- Company Overview: GF Hotels, 203 Rooms
- Led all operational, financial, and customer service initiatives
- Produced budget forecasts and period-end critiques
- Maintained networking for staff development and cross-training
- Achieved consistent QA results and engaged leadership in operational improvements
- GF Hotels, 203 Rooms
General Manager
Courtyard by Marriott Waldorf
Waldorf, MD
10.2020 - 10.2021
- Company Overview: PM Hotel Group, 91 Rooms
- Achieved 94% QA score and maintained over 60% monthly flow-through
- Implemented forecasting, budgeting, and financial management strategies
- Managed operational departments with 30+ direct reports
- Developed Marriott networking relationships to facilitate staff opportunities
- PM Hotel Group, 91 Rooms
Assistant General Manager/Task Force General Manager
Hampton Inn & Suites DC Navy Yard
Washington, DC
05.2018 - 10.2020
- Company Overview: PM Hotel Group, 168 Rooms
- Achieved 'Hotel of the Year' and 'Most Revenue Growth' awards in 2019
- Acted as GM during transition periods, handling forecasting and budgeting
- Led financial, operational, and staff engagement strategies
- PM Hotel Group, 168 Rooms
Food and Beverage Manager
Homewood Suites by Hilton
08.2016 - 05.2018
- Managed hiring, training, and financial operations
- Oversaw QA audits, inventory, and food ordering
Assistant Branch Manager
Capital One Bank
02.2012 - 08.2016
- Provided customer service and financial education
- Managed branch operations and client relationships
Assistant General Manager
Crystal City Courtyard by Marriott
Arlington, VA
03.2006 - 07.2011
- Acted as interim GM
- Managed operational departments and guest experience strategies
Director of Banquets
San Juan Marriott and Stellaris Casino
04.2005 - 04.2006
- Led banquet staffing and event execution
- Improved event satisfaction scores
Previous Roles in Hospitality Management
- Held various managerial and supervisory roles in Marriott and Hilton properties, overseeing banquet operations, conference services, and hotel management across multiple locations
Education
George Mason University
12.2016
Associate’s Degree -
Northern Virginia Community College
12.2015
Skills
- Hotel Operations & Management
- Financial Budgeting & Cost Control
- Staff Training & Development
- Customer Service Excellence
- Quality Assurance & Compliance
- Sales & Revenue Generation
- Labor cost controls
- Team building
- Analytical skills
- Troubleshooting expertise
- Succession planning
- Facility management
- Training and development
- Staff training
- Operations management
- Cost analysis and savings
- Leadership and team building
References
Available upon request
Leadership Experience
President of the Board of Directors, Villages Section 1-C Condo Association
Timeline
General Manager
Courtyard by Marriott Clearwater Beach
11.2023 - Current
Task Force General Manager
Doubletree Hotel
12.2022 - 02.2023
General Manager
Courtyard by Marriott Alexandria Pentagon South
10.2021 - 10.2022
General Manager
Courtyard by Marriott Waldorf
10.2020 - 10.2021
Assistant General Manager/Task Force General Manager
Hampton Inn & Suites DC Navy Yard
05.2018 - 10.2020
Food and Beverage Manager
Homewood Suites by Hilton
08.2016 - 05.2018
Assistant Branch Manager
Capital One Bank
02.2012 - 08.2016
Assistant General Manager
Crystal City Courtyard by Marriott
03.2006 - 07.2011
Director of Banquets
San Juan Marriott and Stellaris Casino
04.2005 - 04.2006
Previous Roles in Hospitality Management
George Mason University
Associate’s Degree -
Northern Virginia Community College
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