Richard Rivera
Brooklyn
Summary
Dynamic and compassionate professional with extensive experience at Freedom Care, excelling in personal care and safety awareness. Proven ability to enhance resident quality of life through effective communication and emotional support. Skilled in medication distribution and committed to maintaining a safe, hygienic environment while fostering positive relationships with residents and families.
Overview
2026
2026
years of professional experience
Work History
Manager
Esp Messengers
01.2022 - Current
- Created and executed training initiatives to boost team capabilities and outcomes.
- Optimized communication methods to elevate stakeholder participation and project clarity.
- Oversaw project schedules and resource distribution to guarantee project success.
- Streamlined project discussions to promote clarity and shared objectives.
- Developed and implemented training programs to enhance team skills and performance.
- Evaluated employee performance and provided constructive feedback to drive personal and professional growth.
- Conducted market research to inform strategic planning and identify growth opportunities.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Optimized operational workflows to increase efficiency and reduce redundancy across teams.
- Managed departmental budgets to ensure financial accountability and resource optimization.
- Implemented performance metrics to assess team effectiveness and drive continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Head Custodian
Crystal Comfort
2018 - 2022
- Managed daily custodial operations to ensure cleanliness and functionality of all facility areas.
- Trained and supervised custodial staff on effective cleaning and sanitation procedures.
- Conducted regular inspections to maintain safety and compliance with health regulations.
- Coordinated with vendors to ensure timely delivery of cleaning supplies and equipment.
- Developed and implemented inventory management systems for efficient supply tracking.
- Created and maintained budget reports for custodial operations, ensuring cost-effectiveness.
- Led deep-cleaning initiatives during school breaks to enhance facility maintenance.
- Maintained equipment through regular operation checks and scheduled maintenance tasks.
- Assessed facility needs and prioritized cleaning tasks based on usage and occupancy.
- Established protocols for responding to urgent cleaning requests from staff and visitors.
- Facilitated training sessions to improve team performance and service delivery standards.
- Monitored and evaluated staff performance, providing constructive feedback for improvement.
- Implemented safety protocols to reduce accidents and promote a secure environment.
- Collaborated with administration to address facility maintenance issues promptly.
- Streamlined cleaning processes to enhance efficiency and reduce downtime.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
Security Officer
Allied Universal Security Services
01.2013 - 2018
- Monitored surveillance systems to detect suspicious activities and ensure prompt response.
- Conducted regular patrols of premises to maintain visibility and deter potential threats.
- Implemented access control measures to ensure only authorized personnel entered restricted areas.
- Collaborated with team members to develop and enhance emergency response protocols.
- Trained new personnel on safety protocols and incident reporting procedures.
- Responded to alarms and incidents, coordinating with local authorities when necessary.
- Documented incidents and security activities in detailed reports for management review.
- Managed visitor sign-in processes to maintain security while providing a welcoming environment.
- Conducted safety inspections to identify and mitigate potential hazards on the premises.
- Maintained knowledge of emergency procedures to effectively handle crises.
- Assisted in organizing safety drills to prepare staff for potential emergency situations.
- Communicated effectively with guests regarding safety policies and procedures.
- Utilized conflict resolution skills to address disputes and maintain a peaceful environment.
- Ensured compliance with company policies and legal regulations related to security operations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Evaluated security technologies to enhance facility safety and operational efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Caretaker
Freedom Care
2010 - 2013
- Provided ongoing support to residents, assisting with daily activities to enhance their quality of life.
- Ensured compliance with health regulations by maintaining accurate records of resident activities and care plans.
- Facilitated communication among residents, families, and healthcare professionals to address concerns effectively.
- Conducted training sessions for new staff on resident care protocols and safety procedures.
- Executed cleaning and sanitation procedures to promote a safe and hygienic living environment.
- Conducted regular inventory checks of supplies to maintain adequate levels for resident needs.
- Coordinated emergency response efforts during incidents, ensuring resident safety and efficient resolution.
- Maintained accurate records of resident activities and care plans, ensuring compliance with health regulations.
- Trained new staff on resident care protocols and safety procedures to ensure high-quality support.
- Monitored resident health indicators and reported changes to medical staff for timely interventions.
- Responded promptly to resident needs, ensuring timely and compassionate assistance.
- Educated residents on safety protocols, enhancing their understanding and preparedness for emergencies.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Organized transportation for residents to appointments, improving access to essential services.
- Developed personalized care plans, addressing unique needs of each resident.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Education
High School Diploma -
R.B.S.C.C
New York, NYSkills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
- Compassionate caregiving
- Personal hygiene maintenance
- Medication distribution
- Medication reminders
- Nutrition monitoring
- Emotional support
- Transportation assistance
- Companionship skills
- Mobility support
- Housekeeping support
- Patient assistance
- Clear communication
- Creative thinking
- Customer service
- Safety protocols
Accomplishments
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
Timeline
Manager
Esp Messengers
01.2022 - Current
Security Officer
Allied Universal Security Services
01.2013 - 2018
Head Custodian
Crystal Comfort
2018 - 2022
Caretaker
Freedom Care
2010 - 2013
High School Diploma -
R.B.S.C.C