Richard Roberts
Pitcher,NY
Summary
Dynamic operations leader with a proven track record at Lafayette Ambulance, enhancing operational efficiency and team performance. Skilled in budget management and staff development, I foster a collaborative culture while implementing process improvements. Recognized for mentoring teams and driving quality assurance, I excel in decision-making and customer service management.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Focused [Job Title] with [Number] years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Operations
Lafayette Ambulance
01.2024 - Current
- Assisted in coordinating daily operations, ensuring tasks aligned with organizational goals.
- Participated in staff training sessions to develop understanding of operational standards.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- CME Manager
- Training Officer
EMT-CC
LaFayette Abulance
04.2005 - Current
- Delivered high-quality emergency medical care to patients in critical situations.
- Coordinated patient transport logistics with hospital staff and emergency responders.
- Monitored and documented vital signs and patient conditions during transport.
- Mentored junior EMTs, enhancing team performance and care standards.
- Improved response times through efficient workflow management in fast-paced environments.
- Ensured compliance with safety regulations and best practices in emergency care delivery.
- Conducted regular equipment checks to maintain operational readiness of ambulances and medical supplies.
- Developed and implemented training programs for new EMT recruits.
ECT
Crouse Irving Memorial Hospital
11.2015 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
EMT-CC
Chenago Ambulance
06.2023 - 05.2024
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Highway Mail AContractor
USPS
12.2004 - 11.2015
- Oversaw daily mail delivery operations, ensuring timely and efficient service.
- Trained new contractors on delivery protocols and safety procedures.
- Managed daily mail volume effectively, prioritizing urgent deliveries while meeting deadlines for regular shipments.
- Assisted customers with inquiries about mailing services, resolving issues in a prompt and courteous manner.
- Trained new hires on proper handling procedures, mail classification, and company policies, ensuring a smooth transition into their roles.
- Ensured compliance with postal regulations through thorough knowledge of shipping guidelines and proper documentation practices.
- Enhanced customer satisfaction with timely and accurate mail deliveries, ensuring proper handling of packages.
- Provided exceptional customer service through clear communication skills; addressed concerns promptly and professionally.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
No Degree - EMT=CC
TC3 Community Collage
Dryden, NY08-2005
GED -
Cazenovia Central School
Cazenovia, NY06-1995
Skills
- Operational efficiency
- Operations oversight
- Business management
- Process improvement
- Process improvements
- Quality assurance
- Cost control
- Leadership training
- Schedule oversight
- Capital spending
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Customer service management
- Customer service
- Employee relations
- Effective leader
- Customer relations
- Hiring and onboarding
- Staff hiring
- Employee motivation
- Recruitment
- Budget development
- Staff development
- Budget control
- Delegating work
- Staff scheduling
- Performance evaluations
- Financial oversight
- Cost reduction
- Administrative management
- Inventory control
- Delegation
- Purchasing and planning
- Training management
- Payroll administration and timekeeping
- Employee scheduling
- Inventory management
- Employee reviews
- Financial management
Certification
- EMT-B 15 YEARS
- EMT-CC 20 YEARS
- CME Evaluator just received
- CPR Instructor
Timeline
Director of Operations
Lafayette Ambulance
01.2024 - Current
EMT-CC
Chenago Ambulance
06.2023 - 05.2024
ECT
Crouse Irving Memorial Hospital
11.2015 - 08.2024
EMT-CC
LaFayette Abulance
04.2005 - Current
Highway Mail AContractor
USPS
12.2004 - 11.2015
No Degree - EMT=CC
TC3 Community Collage
GED -
Cazenovia Central School
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