Microsoft Office Suite (Focus on Word and Excel)
Richard Robertson
Denham Springs,LA
Overview
17
17
Years of professional experience
5
5
Years of college education
Skills
- Microsoft Office Suite certified
- CRM Software experienced
- Computer service technician
- Extreme levels of positive patience
- Organizational and goal oriented
- Exceptional telephone etiquette
- Adaptable to change and new tools
- Self-motivated and highly productive
- Excellent written and verbal communication skills
- Troubleshooting, critical, and creative thinking skills
- Adherence to exceptionally high customer-centric standards
- Shows initiative and takes ownership of my tasks
- Excellent written and verbal communication skills
- Troubleshooting, critical, and creative thinking skills
- Adherence to exceptionally high customer-centric standards
- Shows initiative and takes ownership of my tasks
Software
Adobe Master Suite CS4
Summary
Driven professional with a proven track record of exceeding sales goals by 20% at Cash America International, showcasing exceptional rapport building and strategic negotiation skills. Leveraged innovative online and mobile marketing tools to launch the first online marketing location in Louisiana, demonstrating strong salesmanship and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about utilizing CRM software to create unparalleled customer experiences and producing memorable long lasting impressions good for the consumer, and the company, as a whole.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionPaid time offWork History
Rideshare Driver
Uber, Lyft, Postmates, DoorDash
11.2016 - 06.2019
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by building rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Maintained maximum ratings and numerous positive reviews from passengers by consistently delivering friendly service and personalized music choices, which resulted in increased repeat business and above average tips.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
Assistant Shop Manager
Cash America International
08.2010 - 12.2016
- Achieved departmental goals by developing and executing weekly strategic plans and performance metrics.
- Negotiated, wrote, and finalized sales and loan contracts daily.
- Consistently exceeded performance metrics by 15%, earning recognition as a top performer within the team.
- Compiled financial reports pertaining to cash receipts, profit and loss, and expenditures.
- Advised clients, in detail, the different payment options, prices, and differences between cash advances (consumer loans) and collateral loans.
- Maintained strong product knowledge to provide informed recommendations and solutions based on individual customer needs.
- Handled escalated customer complaints with empathy, building rapport, and leading to satisfactory resolutions that increased loyalty and repeat business.
- Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
- Troubleshoot and repaired all returned electronics for issues to resell.
- Trained staff on operating procedures and company services.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Attended telephone skills and program information training sessions to boost aptitude.
Assistant Shop Manager
Pineville Tobacco & Beer
01.2007 - 08.2010
- Cultivated customer-focused shopping environment by greeting and responding to all customers needs promptly.
- Stocked inventory, supplies, and organized displays to maintain the visual appeal of the store.
- Maintained Cash accountability standards.
- Prepared and Delivered Deposits
- Completed store opening and closing procedures.
- Routinely checked all security systems and CCTV
- Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
- Developed strong relationships with vendors to ensure timely delivery of products and optimal pricing.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
Education
Associate of Arts - Business Administration And Management
12.2024
- Coursework in Business with double minors in Accounting and Finance
- Dean's List, Fall of 2023
- 3.8 avg. GPA
Associate of Arts - Commercial Arts
- Coursework in Advertisement and Salesmanship
- 3.9 avg. GPA
Associate of Science - Psychology
- Coursework in Psychology and Human relations.
- 3.6 avg. GPA
Seminar training - undefined
2014
High School Diploma -
2004
- Graduated with 3.8 GPA
- Family, Career and Community Leaders of America member (FCCLA)
- Coursework in Business Administration and Computer Electronics (Hardware and software)
Interests
Travel: Exploring new places and cultures fuels my curiosity
Investing: Following market trends and analyze stocks and mutual funds
Video Games: Strategic thinking and problem-solving through gaming keeps the brain sharp
Learning how stuff works: Delving into the mechanics behind everyday objects and systems
Timeline
Rideshare Driver - Uber, Lyft, Postmates, DoorDash
11.2016 - 06.2019
Assistant Shop Manager - Cash America International
08.2010 - 12.2016
Assistant Shop Manager - Pineville Tobacco & Beer
01.2007 - 08.2010
Ashland University - Associate of Arts, Business Administration And Management
Sowela of Lake Charles - Associate of Arts, Commercial Arts
LSU-Alexandria - Associate of Science, Psychology
Tom Hopkins: How to Master the Art of Selling Anything - Seminar training,
A.M. Barbe High School - High School Diploma,
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