Richard Robinson
Hartwell,GA
Summary
Highly motivated with more than 12 years of logistics in manufacturing environment, and over 25 years of management experience in retail. Areas of management include: customer service, delegating tasks, staffing, scheduling, inventory management, and shipping and receiving. Participated in the different programs that were offered such as Time Management, 5 WHY, The Success Team, and The Safety Team.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager
Lowes
Anderson, SC
08.2013 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Oversaw team of service professionals focused on customer service.
- Work directly with departments to help take care of customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, which significantly increased customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Licensed Insurance Agent
Self Employed
Hartwell, GA
03.2004 - Current
- Provided coverage option information to assist clients in protecting assets.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies, and close deals.
- Worked to accommodate new and different insurance requests, and explored new value opportunities to optimize insurance agency reputation.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
Pack Down Team
Home Depot
Anderson, South Carolina
02.2013 - 08.2013
- Worked with teams to stock shelves for customers, set planograms, and built displays.
Logistics
TI Automotive
Lavonia, GA
12.2006 - 08.2012
- Processed and entered all customer orders into database, and provided proactive customer service for all accounts.
- Tracked time spent on assignments each day for productivity reporting.
- Picked products for specific routes according to pick sheets.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Generated all documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Store Manager
Fred's
Elberton , GA
12.2004 - 12.2006
- Managed, hired, and developed top talented associates to strengthen workflow and productivity.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Prepared annual budgets with controls to prevent overages.
Store Manager
Gabes
Greenville, South Carolina
03.2002 - 03.2004
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, and target current business conditions and forecast needs.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Walmart
Hartwell, Georgia
10.1990 - 03.2002
- Helped with planning schedules for over 100 associates, and delegated assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to foster optimal performance.
Education
Certification - Group Sales And Small Business Sales
Legal Shield
Online 02.2022
Insurance License - Life, Accident And Health Insurance Principles
Insurance School Of Georgia
Athens Georgia03.2004
Skills
- Motivating Associates
- Task Completions
- Problem Solving
- Inventory Management
- Goals and performance
- Sales expertise
- Staff supervision
- Customer experience
- Operations
- Training
- Assigning Work
- Maximizing Profitability
- Retail Management Experience
- Team Leadership
- Training And Development
Timeline
Assistant Store Manager
Lowes
08.2013 - Current
Pack Down Team
Home Depot
02.2013 - 08.2013
Logistics
TI Automotive
12.2006 - 08.2012
Store Manager
Fred's
12.2004 - 12.2006
Licensed Insurance Agent
Self Employed
03.2004 - Current
Store Manager
Gabes
03.2002 - 03.2004
Assistant Manager
Walmart
10.1990 - 03.2002
Certification - Group Sales And Small Business Sales
Legal Shield
Insurance License - Life, Accident And Health Insurance Principles
Insurance School Of Georgia
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