Richard Rockett

• Communicated with customers to provide updates, gather information and resolve issues.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Collaborated with other field technicians to resolve complex technical issues.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Installation of Direct Installs, Smart Thermostats,
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
• Educating Customers on the importance of Weatherization

Worked from a home based Office as a Multi-

Family Direct Install Technician.

Installed LED lighting, low flow water aerators and shower heads.

Installed Thermostat (Advanced Stats)

Installed LED lighting, low flow water aerators and shower heads.

Maintained an accurate account of Material installed and materials in the Inventory

Surveyed Attics, walls and Windows for Energy Updates

Continued to Educate Customers on the importance of Energy Efficiency.

Performed Energy Assessments for Conservation Services Group (Contracted from CSG)

Interior and Exterior Inspection of Residential Homes for Retrofit Opportunities.

Excellent Customer Service Communication skills (written and verbally)

Maintained an Above Average Conversion Rate

Determine strategies to alleviate potential energy loss using Infrared thermography

Execute comprehensive Assessments including Combustion Safety Testing, Air Test, Gas Leak Test and Advanced Pressure Diagnostics where applicable.

Performed In/Out Testing

Facilitate Quality Assurance Inspections on Approved HVAC & Performance

Contractors

Worked independently as a Energy Auditor and as a Mentor for New Hires