Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Richard Rodrigues

Spring,Texas

Summary

Forward-thinking and motivated leader demonstrating high level of ownership and initiative. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Management Systems Manager

SLB
Sugar Land, Texas
10.2019 - 07.2024
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Developed and implemented strategic plans to achieve company objectives.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed risk by developing and implementing effective risk management strategies.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated operational efficiency by reviewing current systems, processes, documents, records.
  • Conducted risk-based audits to evaluate internal controls, compliance with laws and regulations, and accuracy of financial statements.

Global Auditing and Quality Compliance Manager

Schlumberger
Houston, Texas
07.2014 - 09.2019
  • Participated in meetings with stakeholders such as customers, vendors, auditors to discuss quality assurance topics.
  • Prepared detailed reports summarizing audit findings and outlining corrective actions taken.
  • Investigated customer complaints related to product quality or safety, and recommended corrective action plans.
  • Evaluated existing systems and procedures for effectiveness and made recommendations for improvements.
  • Maintained records of all inspection activities in a secure database system.
  • Provided training on GMP, ISO 9000, and other relevant regulatory guidelines to staff members.
  • Conducted periodic audits of manufacturing facilities to identify non-compliance issues and areas of improvement.
  • Developed and implemented quality control processes to ensure compliance with industry standards.
  • Performed root cause analysis on quality issues identified during inspections or audits.
  • Established key performance indicators that measure the success of quality initiatives.
  • Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
  • Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
  • Provided feedback on employee performance reviews, coaching when needed.
  • Created and maintained a database of all records related to the QMS system.
  • Assisted in preparation for external audits conducted by third-party registrars.
  • Participated in continuous improvement initiatives to enhance overall quality management practices.
  • Provided training on the use of QMS tools such as document control, corrective action and internal auditing.
  • Analyzed data from customer feedback surveys to improve quality performance metrics.
  • Evaluated supplier performance by conducting periodic assessments.
  • Developed and implemented QMS policies, procedures and work instructions to meet customer requirements.
  • Conducted gap analysis of existing Quality Management System against ISO 9001, 2015 standard requirements.
  • Performed internal audits to identify areas of non-conformance with regulatory standards.
  • Developed templates for tracking changes within the QMS system.
  • Reviewed customer complaints and identified root causes for corrective actions.

Quality Compliance Manager

Schlumberger
Moscow, Russia
06.2009 - 07.2014
  • Developed and implemented quality control processes to ensure compliance with industry standards.
  • Conducted periodic audits of manufacturing facilities to identify non-compliance issues and areas of improvement.
  • Evaluated existing systems and procedures for effectiveness and made recommendations for improvements.
  • Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
  • Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
  • Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
  • Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
  • Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
  • Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
  • Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
  • Represented the company in external audits, demonstrating the effectiveness of the quality management system.
  • Developed and maintained quality documentation, including quality manuals, procedures, and records.
  • Managed internal audit program, identifying non-conformances and leading corrective action plans.
  • Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
  • Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
  • Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
  • Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
  • Investigated reported and identified compliance issues against accepted standards.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Completed quarterly and yearly audits.
  • Resolved conflicts between operational departments regarding adherence to established protocols.

Education

Master of Science - Geology

Maharaja Sayajirao University
Baroda, Gujarat

Master of Science - Geology

St Xavier's College
Mumbai

Skills

  • Strategic Planning
  • Performance Management
  • Key Performance Indicators
  • Time Management
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Complex Problem-Solving
  • Root Cause Analysis
  • Report creation
  • Internal Auditing
  • Data Analytics
  • Audit Planning
  • Compliance standards
  • Supplier Relationship Management
  • Continuous Improvement
  • Document Control
  • Performance monitoring
  • Quality Management Systems
  • Team Training

Accomplishments

  • ISO 9001 Certification: Successfully led the organization through ISO 9001 certification, resulting in improved process standardization and enhanced customer satisfaction.
  • Regulatory Audits: Successfully led the organization through multiple international regulatory audits (e.g., Occupational Safety and Health (OSHA), Environmental Protection Agency(EPA), resulting in no major findings and enhanced compliance.
  • Internal Audit: Established a robust internal audit function with a global reach, leading to the identification and resolution of 30+ compliance issues in the first year followed by a 10% year on year decrease in the subsequent years.
  • Risk Management: Implemented a global risk management system that identified and mitigated compliance risks in over 35countries, reducing Non Productive Time by 10% and dollar savings in excess of 10 million year on year.
  • Continuous Improvement Initiatives:

-Implemented a global 5S program across the assembly floor, resulting in a 20% reduction in waste and improved workspace organization.

- Introduced a Kaizen initiative that addressed recurring customer complaints, resulting in a 20% decrease in complaints within one year

- Implemented continuous improvement processes for compliance activities, resulting in a 20% increase in efficiency and effectiveness of compliance audits.

  • Quality Metrics Dashboard-Developed and launched a real-time quality metrics dashboard, enabling better decision-making and a 20% improvement in key performance indicators (KPIs).

Awards:

  • Bronze Award 2023 - Beating the Odds (Operations Integrity)
  • Bronze Award 2022 - OCC OSD - An Integrated and Centralized Approach
  • Bronze Award 2020 - Performance wars - A new hope
  • Bronze Award 2012 - Redefining Yamal - Who Dares Wins

Languages

English
Professional
Hindi
Professional
French
Limited

Certification

  • Bureau Veritas - QMS ISO 9001;2015 Lead Auditor (CCQI, IRCA certified) - Aug 2023
  • Fearnley Proctor- API SpecQ2 Auditor -Dec2016
  • ModuSpec - QHSE Auditor and Inspector Training 2015

Timeline

Quality Management Systems Manager

SLB
10.2019 - 07.2024

Global Auditing and Quality Compliance Manager

Schlumberger
07.2014 - 09.2019

Quality Compliance Manager

Schlumberger
06.2009 - 07.2014

Master of Science - Geology

Maharaja Sayajirao University

Master of Science - Geology

St Xavier's College

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