Richard Rodriguez
Sinking Spring,PA
Summary
Skilled Business Development and Logistics leader offering nine years of experience in areas of customer service, sales, warehousing and transportation. Bringing expertise in interpersonal communication, relationship-building and team leadership abilities.
Overview
12
12
years of professional experience
Work History
Business Development Manager
NHT Logistics, Inc
10.2023 - 03.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Managed and developed company's social media platforms.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Logistics Coordinator
NHT Logistics, Inc
07.2022 - 10.2023
- Enhanced supply chain efficiency by optimizing shipping schedules and dispatching routes.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Directly communicated with clients and trucking carriers with concerns and expedite orders when necessary.
Transportation Supervisor
Bell & Evans
04.2021 - 07.2022
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Streamlined operations, implemented new technologies for tracking and communication purposes.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
Logistics Coordinator
Bell & Evans
01.2019 - 04.2021
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Spearheaded all sales and marketing samples from production to shipping processes.
Customer Account Manager
Bell & Evans
05.2016 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
- Scheduled and attended meetings with clients and performing store demonstrations in multiple states.
- Daily selling to existing customers discounted and close to sell-by-dated finished product goods, based on market value.
Laboratory Technician
TIMET
02.2012 - 05.2016
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decision making to cross-functional teams.
Education
Associate of Arts - Business Administration And Management
Reading Area Community College
Reading, PA05.2025
Skills
- Prospecting
- CRM Platforms
- Marketing
- Warehousing Processes
- Driver Scheduling
- Transportation Management
- Shipment Tracking
- Fleet Management & Logistics
- Scheduling
- Client Relationship Building
- Continuous Improvement
- Account Servicing
Languages
Spanish
Native or Bilingual
Timeline
Business Development Manager
NHT Logistics, Inc
10.2023 - 03.2024
Logistics Coordinator
NHT Logistics, Inc
07.2022 - 10.2023
Transportation Supervisor
Bell & Evans
04.2021 - 07.2022
Logistics Coordinator
Bell & Evans
01.2019 - 04.2021
Customer Account Manager
Bell & Evans
05.2016 - 01.2019
Laboratory Technician
TIMET
02.2012 - 05.2016
Associate of Arts - Business Administration And Management
Reading Area Community College
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