Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Richard Rodriguez

Altamonte Springs,FL

Summary

Customer service and sales professional with extensive experience in client relations, account management, and business development, seeking to transition into the commercial insurance industry. Currently pursuing a 2-20 General Lines License, I bring a strong background in customer-focused solutions, problem-solving, and revenue growth. Eager to leverage my skills to build lasting client relationships, assess risk, and provide tailored insurance solutions in a dynamic commercial insurance role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Portfolio Manager

FirstService Residential
Winter Park, FL
02.2022 - Current
  • Collaborated with board of directors to review monthly financial reports, address financial matters and develop budgetary guidelines
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services
  • Facilitated timely resolution to neighborhood challenges and tenant complaints
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs
  • Oversaw daily operations, maintenance and administration of various properties.

Community Association Manager - Keene's Pointe

Leland Management
Orlando, FL
09.2020 - 01.2022
  • Assisted with the development of long-term planning to ensure that the community association's objectives were met.
  • Coordinated meetings with board members to discuss issues related to the management of the community association.
  • Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
  • Conducted inspections of common areas in order to identify any maintenance or repair needs.
  • Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.

Sales Representative

CELLULAR SALES
05.2018 - 09.2020
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Contacted new and existing customers to outline benefits of products
  • Fostered relationships with customers to expand customer base and retain business
  • Improved overall customer purchasing experiences to promote steady revenue
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Roaming Expert Fan Support

ORLANDO MAGIC
08.2017 - 04.2019
  • Handled customer service issues by providing guidance or escalating for advanced support
  • Demonstrated advanced product knowledge to solve customer issues
  • Worked with internal teams to deliver accurate information to customers and service accounts
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05.2019

Skills

  • Problem resolution
  • Customer service
  • Strong verbal and written communication
  • Operations Management
  • Staff Coordination
  • Proficient in Microsoft Office
  • Administrative Leadership
  • Financial Analysis

Certification

Community Association Manager (June 2020)

General Lines 2-20 (May 2025)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Portfolio Manager

FirstService Residential
02.2022 - Current

Community Association Manager - Keene's Pointe

Leland Management
09.2020 - 01.2022

Sales Representative

CELLULAR SALES
05.2018 - 09.2020

Roaming Expert Fan Support

ORLANDO MAGIC
08.2017 - 04.2019

Bachelor of Science - Psychology

University of Central Florida

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Richard Rodriguez