Richard Rodriguez

Sr Software Engineer

2022-04 - Current

• Note: Returned to this role when the organization was down-sized. I was asked to remain as an Engineer when the previous team was dissolved
• Built, maintained, and continually enhanced a massive Third-Party Software deployment and patching catalog that cached updated installers from from 300 web pages from 240 different vendors
• Cached installers and accompanying installation playbooks have allowed users to patch over 600 commonly used titles automatically
• Integrated Datadog monitors to proactively catch failing caching operations for quick remediation. Vendor sites change frequently, requiring several changes each month.
• Jira automation was used to automate the R&D steps then automatically generate and assign tickets to appropriate teams/members. This eliminated the need to manually create over 2000 separate Jira issues to track every step for each title
• Continuous iteration and improvements on these steps decreased our average time-to-deliver new titles by over 66%
• Built Vue.js frontend UI to allow manual management that uses Okta App Integration for API authentication to provide role-based access across multiple teams
• Set up Google Workspace Groups and Shared Drives to manage and streamline data sharing across the team for collaborative testing and research efforts
• Built an extensible inventory management toolset to allow our application to gather and dynamically display over 2000 analogous data-points across all supported operating systems
• Managed relationships with software partners (Canonical, RedHat, SUSE etc) to streamline licensing, testing, support, and collaboration

Manager, Software Engineering

2021-08 - 2022-04

• Note: Returned to prior role after corporate downsizing eliminated this team
• Transitioned from Tech Lead role to fully managing the Internal Tools engineering team
• Planned initiatives, new and ongoing projects, and a major focus on career growth/opportunities for engineers
• Interfaced with product team to plan and prioritize customer-facing initiatives and associated resource allocation

Sr Software Engineer

2020-09 - 2021-08

• Joined the Internal Tools engineering team to build and develop tools to improve day-to-day operations and the supportability of the Automox application
• Built and deployed internal web portals using Python-Django with robust SSO and role-based access using Okta along with departmental groups. Decreased support time spent on complex troubleshooting tasks by 65%
• Functioned as team Tech Lead, planning sprints/projects and driving all of our team Agile ceremonies
• Hired and mentored new IT engineers and Jr software engineers into roles where they could apply support and engineering experience into new roles developing software

Software Engineer

2019-09 - 2020-09

• Joined the engineering team to build a customer-focused team that emphasized fixing customer-facing bugs and improving the user-experience from the IT Administrator's perspective and common use-cases
• Acted as the primary escalation destination for Customer Support issues. Triaged and prioritized work for customer facing issues

Developed and maintained various parts of the Automox application:

• Maintained a cross-platform agent built in Go
• Built and maintained management capabilities for an application used to manage configurations, patching, and automation in customer IT environments with mixed Windows, Mac, and Linux fleets
• PHP web-backend API used for the customer UI and agent interactions

• Built a team and defined the processes we would use to support customers, ensure their success, and manage their relationships
• Solved customer issues pertaining to implementation of Automox as a patching and configuration management solution
• Provided customers with technical sales demos, onboarding training, and ongoing troubleshooting/investigation sessions
• Created external knowledge base and internal support wiki to present customers and colleagues with easily searchable documentation on the use and support of Automox
• Authored and maintained "Automox Worklet" content that would be provided to customers to configure devices and deploy software
• Consulted with Software Engineering team to author and maintain codebase of agent interaction scripts. Patching, scanning software/hardware, configuring system settings

Responsibilities

• Automation of repeated and tedious tasks using Powershell, C#, and VB.NET
• Development of a web-based front-end for Automation Solutions using ASP.NET, C#, and Javascript
• Management of Enterprise Software Deployment
• Curating corporate Appstore Catalog for Self-Service software installation
• Packaging, Testing, and management of SCCM Applications and their lifecycles
• Collection and Deployment creation, management, and maintenance of 30,000 WIndows and macOS devices
• Build and Maintain software profiles for 20 business departments

Achievements

• Automated Packaging Solution using Powershell Workflow in Service Management Automation
• Flexible, modular framework allowing feature additions in-line with the SCCM SDK
• RBAC enabled web interface allowing authorized users to package their applications on-demand without engineering engagement
• Templates only developed once per application, eliminating future work intake
• ASP.NET web portal to house existing and future solutions for a variety of tasks that would normally require engineering intervention
• Automated batch collection and deployment creation, reducing implementation time and effort for complex software deployments

Responsibilities

• General second-level enterprise desktop support for 1500+ onsite and 7500+ remote users
• Hardware and Software provisioning, requisition, and inventory management
• Windows and MacOS hardware and software configuration, troubleshooting, and repair
• Configuration and software distribution using SCCM, JAMF, Tivoli SD, Tivoli Endpoint Manager (Bigfix)
• Certified for hardware repair on various Dell and Lenovo laptop and desktop models
• Windows 7 Migration Supervisor (2014-2015)
• Coordinated and Performed OS upgrades for all users in the Western US
• Coordinated and Managed a team of 10+ contractors to configure and deploy 100+ Windows 7 systems per week over 1.5 years

Responsibilities

• Software installation and usage support for external customers
• Local licensing and license server management for static and floating licensing models
• Multi-Platform test lab setup and maintenance for all relevant operating systems
• Solaris/UNIX 10, 11; MacOS 9.x, 10; Windows 2000, XP, Vista, 7