Richard Rogers
Las Vegas
Summary
Results-driven operations manager with expertise in compliance coordination, inventory management, and conflict resolution. Proven ability to enhance customer satisfaction through effective staff training and process improvements.
Overview
6
6
years of professional experience
Work History
Duty Manager
Prospect Airport Services
Las Vegas
09.2025 - Current
- Supervised daily operations to ensure efficient service delivery at airport facilities.
- Coordinated staff schedules to maintain optimal coverage during peak travel times.
- Trained new team members on standard operating procedures and safety guidelines.
- Resolved customer inquiries and complaints to enhance passenger satisfaction and experience.
- Monitored equipment and facilities for maintenance needs, ensuring operational readiness.
- Collaborated with airport authorities to comply with regulations and security protocols.
- Conducted regular inspections of service areas for cleanliness and operational efficiency.
- Implemented process improvements to streamline workflows within the team environment.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
Supervisor
Prospect Airport Services
Las Vegas
10.2023 - 09.2025
- Supervised daily operations to ensure team efficiency and compliance.
- Coordinated staff schedules and delegated tasks among team members.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Conducted performance evaluations to provide feedback and identify training needs.
- Resolved customer inquiries and complaints to enhance service quality.
- Implemented safety protocols to maintain a secure work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Assisted in developing operational procedures to streamline workflows effectively.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Passenger Service Assistant
Prospect Airport Services
Las Vegas
01.2022 - 10.2023
- Assisted passengers with check-in procedures and boarding processes.
- Provided information on flight schedules and terminal facilities to travelers.
- Handled luggage inquiries and coordinated lost baggage claims for customers.
- Collaborated with airline staff to address passenger needs and concerns promptly.
- Monitored flight status updates and communicated changes to passengers effectively.
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
- Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
Crew Member
McDonald's
Las Vegas
09.2019 - 12.2019
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Prepared food items according to standardized recipes and safety guidelines.
- Provided friendly customer service, taking orders and addressing inquiries promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Stocked supplies and ingredients, monitoring inventory levels regularly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
High School Diploma -
Coronado High School
Henderson, NV05-2021
Skills
- Operations management
- Staff training
- Customer relationship management
- Compliance coordination
- Inventory management
- Conflict resolution
- Team leadership
- Effective communication
- Time management
- Professionalism
- Culture improvements
- Dispatch operations
- Customer service
Affiliations
- Painter
- Athlete
Timeline
Duty Manager
Prospect Airport Services
09.2025 - Current
Supervisor
Prospect Airport Services
10.2023 - 09.2025
Passenger Service Assistant
Prospect Airport Services
01.2022 - 10.2023
Crew Member
McDonald's
09.2019 - 12.2019
High School Diploma -
Coronado High School