PROFESSIONAL OPERATIONS MANAGEMENT: Talented Vice President with excellent employee development, customer service, and analytics skills coupled with more than 25 years of experience. Performance-driven strategic thinking problem solver. Highly effective and comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives that result in improved revenues. Proficient leader aligning systems with business requirements, policies, and regulatory requirements. Passionate in applying excellent organization and communication skills to manage and lead teams in multifaceted organizations.
Overview
25
25
years of professional experience
Skills
Targeted marketing
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Work History
Vice President
Able Applied Technologies (AAT) LLC
Columbus, Ohio
06.2015 - 08.2016
Manage complex issues of Point of Sales Systems in the petroleum industry.
Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies.
Developed import and distribution strategy and managed all related contracts and relationships to increase profit margin by 23%.
Surpassed expectations by achieving unprecedented growth in the first year of operation by effectively building high-performing teams and using analytics to measure achievable results.
Oversaw daily administrative operations, including Technical support, Engineering, Call center, and Shipping and receiving.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Mitigated financial discrepancies by efficiently managing budget and payroll operations.
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Identified opportunities to improve business process flows and overall departmental productivity.
Created and made appropriate documentation for annual budgets and senior leadership goals.
Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.
Increased company growth through effective collaboration with sales and marketing departments.
Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
Led operational team of 34 in creation, roll out, and management of new product lines, including highly successful smart diagnostics platforms and billing systems which grew revenue by $ 1.3 million in one year.
President
RDMS dba of R & D Mailing Solutions LLC
Grove City, OH
08.2011 - 06.2015
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing the company with strong and sustainable organizational leadership.
Maintained P&L and shouldered corporate fiscal responsibility, resulting in record growth.
Oversaw daily administrative operations, including Engineering, Technical, and Operations.
Determine the feasibility of new products and services.
Evaluated and solved current problems not addressed by legacy systems or common thinking.
Responsible for technology enhancements to reduced cost and increase efficiency.
Oversaw installation/integration/testing of new equipment and upgrades.
Developed and implemented a parts inventory program and tool tracking system to control company assets within all facilities.
Maintained customer equipment by scheduling and conducting regular preventive maintenance inspections, recertification, and testing.
Mentoring employees to troubleshoot high-speed Multi-line Optical Character Recognition automated systems.
Implemented lean techniques in manufacturing, engineering, and quality assurance.
Improved supply chain to reduce materials costs and optimize distribution.
Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies.
Developed innovative sales and marketing strategies to facilitate business expansion.
Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Maintained 99% client retention while negotiating and executing Service level and Partnership agreements with clients.
Oversaw daily administrative operations, including Operations, Engineering, and Technical Onsite services.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Regional Technical Service Operations Manager, Field Electrical Engineer
National Presort Inc
Fort Worth, TX
09.1997 - 01.2011
Managed daily operations for multiple locations throughout the United States.
Collaborative business relationships with vendors, domestic and international.
Installed, tested, and certified new equipment.
Performed system integration and equipment upgrades to existing systems.
Developed and implemented a parts inventory program and tool tracking system to control company assets within all facilities.
Maintained customer equipment by scheduling and conducting regular preventive maintenance inspections, recertification, and testing.
Responded to emergency and non-scheduled requests for service 24/7 within established response time goals – SLA's.
Implemented lean techniques in manufacturing, engineering, and quality assurance.
Assisted customer's operations to reduce costs by as much as 50%, while consistently improving timeliness and efficiency of service.
Prepared technical documentation for operation, troubleshooting, and maintenance of industrial systems.
Confirmed system and component capabilities by designing testing methods and testing properties.
Created, aligned, and optimized electrical instrumentation and testing equipment.
Collaborated successfully with cross-functional development teams to design and manufacture new postal automation products.
Mentored junior engineers and new hires to better improve the competency and efficiency of all staff.
Developed processes to save on costs and prevent losses.
Administered both energized and de-energized testing on multi-design change packages.
Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems.
Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
Enhanced regional branch performance by implementing proven management processes to increase revenue.
Education
Bachelor of Science - Mechatronics Engineering
ECPI University
Raleigh, NC
02.2017 - 06.2021
Additional Information
President of Universities Chapter of the Golden Key International Honor Society
Awarded 7 President's Awards
Graduated in Top 1% of Class
Member of Golden Key Honor Society
Received Student Ambassador Award
Work Availability
monday
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Science - Mechatronics Engineering
ECPI University
02.2017 - 06.2021
Vice President
Able Applied Technologies (AAT) LLC
06.2015 - 08.2016
President
RDMS dba of R & D Mailing Solutions LLC
08.2011 - 06.2015
Regional Technical Service Operations Manager, Field Electrical Engineer
National Presort Inc
09.1997 - 01.2011
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