Summary
Overview
Work History
Education
Skills
Timeline
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Richard Rose

Boston,MA

Summary

Dynamic and creative sales professional with a history of exceeding monthly and quarterly quotas. Areas of expertise include standardizing operating procedures for existing client relations, selling to C-suite level executives, contract negotiations, pipeline management, forecasting with detailed CRM note taking/tracking, as well as a deep understanding of e-commerce sales.

Overview

10
10
years of professional experience

Work History

Strategic Customer Success - Managed IT Services

Sigil Solutions
Boston, MA
07.2023 - Current
  • Create and develop Sigil standard operating procedures for existing client relationships
  • Identify and execute opportunities for cross sell-upsell within Sigil IT management software suite
  • Lead quarterly business reviews for Sigil clients to review target KPIs, strategic planning, and future road mapping
  • Oversee new client implementations and handle escalations
  • Monitor incoming ticket issues and help prioritize inquiries to improve efficiency
  • Assist with in-bound customer questions and inquiries to maintain high levels of performance and satisfaction.

Head of In-State Distribution

Fore River Brewing Company
South Portland, ME
08.2022 - 04.2023
  • Responsible for monitoring, scheduling, and executing all client deliveries within the state of Maine
  • Work directly with Head of Sales, Lead Production Management, and Head Brewer to deliver on time expectations
  • Effectively manage over 300 accounts within the state of Maine
  • Responsible for updating and reporting all outgoing inventory via Ekos CRM
  • Direct point of contact for all in-state accounts receivable payments.

Customer Success Manager

Calyx Containers
Boston, MA
04.2021 - 04.2022
  • Scheduled appointments to meet customer needs and resolve key concerns
  • Conducted monthly meetings for all clients to maintain satisfaction, address order cadence, and keep clients current with changes to products
  • Identify areas for new revenue streams that accounted for over $1,000,000 in growth year over year.
  • Managed our largest customer that accounted for 20% of the companies total revenue
  • Provided all clients with relevant detailed order updates
  • Monitored inventory levels for each customer
  • Effectively managed a high volume of inbound customer requests and aligned them with internal resources to meet their business needs
  • Managed each customer's order cycle and delivered on-time completion.

Franchise Account Manager

CarGurus
Cambridge, MA
09.2019 - 02.2021
  • Managed ~200 accounts with an ARR of $2,800,000
  • Achieved 98% net dollar retention vs department average of 95.6%
  • Responsible for 35+ phone and email activities per day
  • Responsible for contacting all accounts at least once a month
  • Duties include account performance presentations, finding ways to improve their online presence, and renewing annual contracts.

Inside Sales Representative

Drizly
Boston, MA
08.2016 - 07.2019
  • Hired as first inside sales representative at Drizly, kicking off sales efforts and operations efforts
  • Added 350+ retailers to the Drizly network (representing ⅓ of all retailers added in company history)
  • Established inbound sales funnel and process, allowing for the prospecting of quality retail partners
  • Educated clients how to use our platform and technology, and how to improve their own physical retail operations pertaining to inventory selection, pricing, delivery times, and POS improvements
  • Established our department's metrics, focused on 100% YOY growth.

Team Lead - Strategic B2B Account Manager

Wayfair.com
Boston, MA
01.2016 - 05.2016
  • Cultivate and manage all the Account Executives across the Canada B2B vertical
  • Host pipeline management trainings for my team and join in on their client calls to help coach and navigate
  • Exceed and maintain the top tier sales quota across all Wayfair sales teams quarter over quarter
  • Grew my book of business from 200k per quarter in 2016 while maintaining the fewest number of accounts
  • Extracting a superior amount of revenue per account
  • Leverage bid opportunities and am my client's point of contact for the entire sales cycle start to finish
  • Attend Interior Design Show West as well as Interior Design Show Toronto and host clientele dinners.

B2B Account Manager

Wayfair.com
Boston, MA
03.2014 - 12.2015
  • Solo account manager to launch Wayfair Canada B2B program
  • Averaged over 90 touch (calls/emails) per day
  • Identified Canada site nuances and worked cross functionally with other teams to resolve
  • Consistently exceeded sales quota
  • Developed new business within the country by engaging and enrolling prospective businesses
  • Grew book of business by establishing and maintaining strong relationships resulting in repeat business
  • Provided top-tier sales and service support to all customers.

Education

Candidate For Bachelor of Science in Business Management -

The Catholic University of America

Skills

Salesforce, Outreach, JIRA, Callabrio, Confluence, Zendesk, Looker, Tableau, Metabase, Groove, Zoom, Greenhouse, Docusign, Caledndly, Gong, Excel

Timeline

Strategic Customer Success - Managed IT Services

Sigil Solutions
07.2023 - Current

Head of In-State Distribution

Fore River Brewing Company
08.2022 - 04.2023

Customer Success Manager

Calyx Containers
04.2021 - 04.2022

Franchise Account Manager

CarGurus
09.2019 - 02.2021

Inside Sales Representative

Drizly
08.2016 - 07.2019

Team Lead - Strategic B2B Account Manager

Wayfair.com
01.2016 - 05.2016

B2B Account Manager

Wayfair.com
03.2014 - 12.2015

Candidate For Bachelor of Science in Business Management -

The Catholic University of America

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