Richard Rose
Los Angeles,CA
Summary
Proven track record in enhancing security and customer satisfaction at The Melody Bar and Grill, leveraging expert de-escalation techniques and exceptional communication skills. Streamlined operations and improved safety protocols, demonstrating reliability and complex problem-solving abilities. Achieved notable efficiency in team collaboration and emergency preparedness, contributing significantly to organizational success.
Overview
11
11
years of professional experience
Work History
Security Enforcement Officer
The Melody Bar and Grill
2020.05 - 2024.05
- Handled conflict resolution professionally, de-escalating tense situations between individuals when necessary.
- Managed access control systems, promptly responding to potential breaches or alarms raised.
- Implemented rigorous vehicle inspection protocols at entry points to prevent unauthorized access to facilities.
- Demonstrated exceptional attention to detail while reviewing security footage for any unusual activity or behavior patterns that could indicate potential risks.
- Collaborated with management to develop effective security policies, ensuring compliance with company standards.
- Maintained a visible presence at key locations throughout the facility to deter potential threats effectively.
- Streamlined visitor check-in process, verifying identification and maintaining accurate records for easy reference.
- Maintained a safe environment for staff and visitors, performing routine patrols of the premises.
Delivery Driver
Meals on Wheels
2018.12 - 2020.05
- High Level Customer Service
- Social Services to 65+ Senior Community
- Prepared hot meals to Senior Community throughout the Los Angeles Area
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Transportation Track Proctector
Parsec Enterprises
2015.09 - 2016.09
- Observation of railway tracks for environmental safety
- Exemplified an impeccable driving record
- Maintained and completed accurate reports, logs, and forms of railway conditions
- Minimized wear-and-tear on equipment through careful operation techniques that prioritized longevity and efficiency.
- Reported route delays or interruptions to supervisors and dispatchers.
Lyft Driver
Lyft Driver Service
2013.02 - 2015.08
- Maintained a safe work environment by adhering to safety regulations and protocols during all lyft driving tasks.
- Courteous and cordial with dedication to customer service
- Demonstrated flexibility in adapting to shifting priorities based on daily needs, contributing to overall team productivity.
- Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.
- Arrived on time to customer appointments.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Maintained log of daily trips to keep accurate records of fares and destinations.
Maintenace Operations Asst. / Delivery Driver
Dished Up Restuarant
2013.02 - 2015.08
- Managed day-to-day department operations with effective workflow coordination.
- Housekeeping duties of restaurant, dining equipment
- Assisted with minor repairs
- Assisted operations manager with planning of routine operations and special projects.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
Education
No Degree - Psychology / Managing Multiple Priorities
Dunn & Bradstreet
California, United States05.2018
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06.1981
Skills
- De-Escalation Techniques
- Emergency Preparedness
- Punctuality
- Verbal and written communication
- Complex Problem-Solving
- Reliable and Responsible
- Customer Service
- Team Player
- Time Management
- Honest and Dependable
- Multitasking Abilities
- Excellent Communication
Timeline
Security Enforcement Officer
The Melody Bar and Grill
2020.05 - 2024.05
Delivery Driver
Meals on Wheels
2018.12 - 2020.05
Transportation Track Proctector
Parsec Enterprises
2015.09 - 2016.09
Lyft Driver
Lyft Driver Service
2013.02 - 2015.08
Maintenace Operations Asst. / Delivery Driver
Dished Up Restuarant
2013.02 - 2015.08
No Degree - Psychology / Managing Multiple Priorities
Dunn & Bradstreet
High School Diploma -
John C. Fremont Senior High School
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