Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Rosecrans

Cedar Falls,IA

Summary

Dynamic Service Manager with a proven track record at Community Honda, excelling in team leadership and customer satisfaction. Enhanced repeat business through effective problem-solving and staff training, while implementing strategies that improved service ratings. Skilled in schedule management and fostering strong client relationships, ensuring high-quality service delivery.

Overview

40
40
years of professional experience

Work History

Service Manager

Community Honda
04.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Service Advisor

Community Honda
06.2010 - 03.2022
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Salesperson

Community Honda
01.2008 - 06.2010
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Aviation Maintenance Administrator

US Navy
04.1985 - 11.1992
  • Facilitated cross-departmental collaboration on complex repairs or modifications by serving as a liaison between maintenance teams.
  • Managed budgets for aviation maintenance projects, ensuring effective allocation of resources while maintaining high standards of quality workmanship.
  • Led efforts to maintain a clean and organized hangar space conducive to efficient workflow.

Education

High School Diploma - General

Robinsdale Copper High School
New Hope, MN
1985

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Staff training and development
  • Customer satisfaction measurement
  • Staff supervision
  • Schedule management
  • Verbal and written communication
  • Customer service
  • Time management

Timeline

Service Manager

Community Honda
04.2022 - Current

Service Advisor

Community Honda
06.2010 - 03.2022

Salesperson

Community Honda
01.2008 - 06.2010

Aviation Maintenance Administrator

US Navy
04.1985 - 11.1992

High School Diploma - General

Robinsdale Copper High School

Similar Profiles

CREATE PROFILE