Summary
Overview
Work History
Education
Skills
Military service
Timeline
Generic

Richard Rubio

Mesa,AZ

Summary

Dynamic professional with extensive experience in customer service and operational compliance, recognized as "TOP DRIVER" at DoorDash. Proven ability to resolve issues effectively while fostering strong client relationships. Skilled in time management and record keeping, with a track record of enhancing team performance and ensuring safety standards. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous improvement in customer service.

Overview

35
35
years of professional experience

Work History

Transportation/Delivery Driver

DoorDash
Mesa, AZ
03.2021 - 05.2025
  • Monitored and maintained the vehicle for optimum performance.
  • Stayed up to date on changing local roads and construction areas that may affect routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Cleaned the interior and exterior of the delivery vehicle.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Ensured accurate completion of all assigned tasks, work associated with deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Awarded "TOP DRIVER" Status five years running.

Owner/Operator SuperShuttle Franchaise

RRRHOMEENT LLC
Phoenix, AZ
06.2007 - 09.2017
  • Coordinated and directed activities of three franchises, to include staffing, training, maintenance records, and financials.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client and staff relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used verbal skills to engage customers in conversation, to effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Prepared weekly schedules to verify proper coverage within fiscal guidelines.
  • Executed performance reviews to encourage improved productivity for team members.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.

Food and Beverage Lead Trainer

Olive Garden Restaurant
Mesa, AZ
09.1999 - 08.2006
  • Performed opening, closing procedures including setting up, breaking down workstations.
  • Inspected cleanliness of bar area throughout shift; cleaned spills or messes immediately.
  • Ensured compliance with health regulations regarding food safety standards.
  • Hired, trained and developed all food and beverage staff.
  • Kept accurate records of sales transactions including cash and credit card payments.
  • Maintained product knowledge of all beverages served in the establishment.
  • Checked ID's to ensure customers were legally allowed to purchase alcohol.
  • Provided excellent customer service, resolving any complaints or issues promptly.

Food and Beverage Operations Manager

Amethyst Communities
Sun City, AZ
10.1995 - 08.1998
  • Created and implemented strategies for different dietary needs to increase guest satisfaction with food and beverage services.
  • Resolved issues to ensure in a timely manner, while maintaining positive relationships with guests.
  • Developed staff to ensure a pleasant dining experience
  • Coordinated catering events according to client specifications while adhering to budget restrictions.

Food and Beverage Manager, Maite D

Union Hills Country Club
Sun City, AZ
08.1990 - 08.1995
  • Partnered with the club manager and chef in developing a team to produce excellent club member service. Controlled all aspects of dining room operations. To include hiring, training, scheduling, food handling, and all sanitation protocols.
  • Interacted with club membership to ensure their comfort.
  • Managed payroll records for employees working within the food and beverage department.
  • Evaluated membership feedback surveys and conversations, always taking suggestions in order to identify areas for improvement within the dining experience.
  • Ensured adherence to local health codes by inspecting regularly for cleanliness and safety compliance.
  • Ordered supplies for dining room operations in order to maintain adequate levels of inventory for daily operation
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of member services.

Education

Associate of Arts - General Studies

San Diego Mesa College
San Diego, CA
06-1974

Skills

  • Customer service
  • Time management
  • Communication skills
  • Safety procedures
  • Issue resolution
  • Operational compliance
  • Teamwork
  • Record keeping
  • Customer relationships
  • Cash transaction handling
  • Organizational skills
  • Safety and compliance
  • Effective communication

Military service

  • U.S.A.F. Honorable Discharge 1970-1973

Timeline

Transportation/Delivery Driver

DoorDash
03.2021 - 05.2025

Owner/Operator SuperShuttle Franchaise

RRRHOMEENT LLC
06.2007 - 09.2017

Food and Beverage Lead Trainer

Olive Garden Restaurant
09.1999 - 08.2006

Food and Beverage Operations Manager

Amethyst Communities
10.1995 - 08.1998

Food and Beverage Manager, Maite D

Union Hills Country Club
08.1990 - 08.1995

Associate of Arts - General Studies

San Diego Mesa College

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