Richard Ruiz
Sleepy Hollow,USA
Summary
Dynamic Used Car Director with a proven track record at City Auto-group, excelling in revenue projection management and performance analysis. Spearheaded strategic initiatives that led to significant sales growth, while fostering strong customer relationships and training staff to achieve ambitious goals. Expertise in inventory management and exit strategy development drives operational success.
Overview
11
11
years of professional experience
Work History
Used Car Director
City Auto-group
Chicago, IL
12.2020 - 02.2023
- Responsible of overseeing the entire used car department, including multiple managers and staff members
- Set strategic direction for the department, developing sales goals and objectives and implementing effective processes and policies to achieve these goals
- Conducted daily training, daily meetings, and motivation were all key to my success
- Analyzed market trends, competitive landscape, and customer demands to make informed decisions about inventory selection, pricing and establishing exit strategies
- Handled a very HIGH dollar amount portfolio
- Worked closely with other dealer store managers within our group to ensure seamless operations and maximize profitability for the Auto group as a whole
Used Car Manager
City Volkswagen of Chicago
Chicago, IL
03.2018 - 12.2020
- Company Overview: Volkswagen Franchise Dealership
- Overlooked the inventory, sales and profitability of the dealership's used car department
- Sourced and obtained high quality used vehicles monthly
- Ensure proper pricing and appraisals and managing the inventory to meet customer needs
- Our department was the Number 1 Volkswagen CPO (Certified Pre-owned) dealership in the Midwest for 5 years straight!
- Volkswagen Franchise Dealership
Senior Account Executive
Ironwood Payments
Salt Lake City, UT
02.2016 - 01.2017
- Company Overview: Merchant Credit Processing
- Developed various sales channels to connect with small, mid-size, and large business owners
- Customized processing solution to help these businesses run more efficiently and increase their bottom line
- Researched new sales opportunities and set appointments in a business to business (B2B) environment
- Maintained active relationships with current customer base to drive sales growth to align with strategic plan
- Demonstrated products and delivered effective sales presentations to win new business
- Merchant Credit Processing
General Sales Manager
Ole Auto
Elmhurst, IL
08.2015 - 12.2015
- Company Overview: Used Car Dealership
- Hired and trained new employees and implemented a sales training program to achieve company objectives
- Maintained relationships with prior customers to expand customer base
- Analyzed customer requirements and needs to determine credit qualifications
- Collaborated with Sales Associates and assisted in closing various deals
- Evaluated performance of sales staff with weekly feedback
- Conducted weekly sales meeting and planned sales promotions
- Established monthly productivity goals by creating daily sales reports and motivated sales staff to achieve such goals
- Worked closely with vendors regarding finance options
- Used Car Dealership
Nissan Sales Consultant
Jim M'Lady
Crystal Lake, IL
07.2012 - 07.2015
- Company Overview: Nissan Franchise Dealership
- Performed car demonstrations with briefings on special features and capabilities
- Created sales performance analysis for maximum target achievement on a regular basis
- Recommended various model options and took customers for test drives explaining different services and warranties
- Handled customer questions and objections in a way to ensure sales closure
- Exceeded monthly sales goals
- Nissan Franchise Dealership
Education
Business Administration -
Universidad Bicentenaria de Aragua
San Antonio de los Altos, Miranda, Venezuela01.2011
Skills
- Negotiation skills
- Performance analysis
- Sales presentations
- Customer relationship management (CRM)
- VAuto expertise
- Fast-paced environment adaptability
- Exit strategy development
- Inventory management
- Sales forecasting
- Staff training
- Performance evaluation
- Problem solving
- Operations management
- Revenue projection management
Accomplishments
- Increased used car sales by 30% within one year.
- Maintained a 95% customer satisfaction rate over a few years span.
- Managed a $10M+ inventory portfolio with precision.
- Led department to top Volkswagen CPO sales for 5 years.
Languages
- Spanish, Native
- English, Native
Passions
- Sales
- Networking
- Community Engagement
- Personal Growth (always learning/reading)
- Family
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Used Car Director
City Auto-group
12.2020 - 02.2023
Used Car Manager
City Volkswagen of Chicago
03.2018 - 12.2020
Senior Account Executive
Ironwood Payments
02.2016 - 01.2017
General Sales Manager
Ole Auto
08.2015 - 12.2015
Nissan Sales Consultant
Jim M'Lady
07.2012 - 07.2015
Business Administration -
Universidad Bicentenaria de Aragua