RICHARD RUSSELL
Valdosta,Georgia
Summary
Management + Sales + Customer Service + Leadership + Community Service Summary 40-year veteran of retail – started as part time bag boy and advanced to supercenter manager Managed stores in Georgia, Florida, & Tennessee Delivered exceptional sales growth in highly-competitive grocery & supercenter markets Experience includes P&L, sales planning, human resources, & operational execution Led large staffs – empowered teams to meet customer needs & engage with communities Inspired teams – recruited & cultivated talent – exemplified servant leadership daily Strong proponent of giving back to local communities Continual learner – drives innovation Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
41
41
years of professional experience
Work History
Manager
Goodwillsr
Valdosta, GA
02.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained 30 existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated report data to proactively adjust and enhance operations.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Area Manager
Home Depot Rapid Deployment Ctr
Lake Park, GA
04.2018 - 02.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Managed inventory and reduced shrinkage by 10% through detailed monitoring of daily operations and stock
Experience Store Manager
Winn-Dixie Supermarket
Valdosta, GA
05.2015 - 03.2018
- Led overall store P&L responsibilities; daily store operations including fresh operation, environmental, & safety controls; talent building; counseling; conflict management
- Drove overall sales to within 98% of target despite two new competitor stores
- 5th highest floral sales for company for Valentine’s Day
- Achieved 95-97% customer satisfaction scores
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Store Manager
Walmart Supercenter
Crawfordville, FL
08.2007 - 05.2015
- Led overall store P&L responsibilities
- Managed staff of 330 store associates
- Directed operations with yearly sales of $72 million
- Store ranked in 95th percentile in both sales growth & profit for Walmart (2015)
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Walmart Supercenter
Oneida, TN
04.2003 - 08.2007
- Led overall store P&L responsibilities
- Delivered sales growth of 6% annually & profit growth of 6.5-8.0
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Manager
Walmart Supercenter
Moultrie, GA
07.1999 - 04.2003
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs. Growing profits and sales year over year
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Promoted to Co Manager in 3 months
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Grew sales 8% YOY
Owner
Ponders Office Plus
Moultrie, GA
01.1995 - 07.1999
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed all operational aspects of business as owner
Manager
Winn, Dixie Supermarkets, GA
Valdosta, GA
01.1981 - 01.1995
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Education
Associate Degree - Marketing & Management
Wiregrass Technical College
Marketing And Managment - Home Study Marketing / Managment
Cornell University
Microsoft Excel -
Tallahassee Community College
Tallahassee, FLSkills
- Strategic planning
- Policies and procedures
- Staff Management
- Sales and marketing
- Coaching and mentoring
- Budgeting
- Verbal and written communication
- Operations management
- Creative merchandising
Languages
English
Full Professional
Timeline
Manager
Goodwillsr
02.2020 - Current
Area Manager
Home Depot Rapid Deployment Ctr
04.2018 - 02.2020
Experience Store Manager
Winn-Dixie Supermarket
05.2015 - 03.2018
Store Manager
Walmart Supercenter
08.2007 - 05.2015
Store Manager
Walmart Supercenter
04.2003 - 08.2007
Assistant Manager
Walmart Supercenter
07.1999 - 04.2003
Owner
Ponders Office Plus
01.1995 - 07.1999
Manager
Winn, Dixie Supermarkets, GA
01.1981 - 01.1995
Associate Degree - Marketing & Management
Wiregrass Technical College
Marketing And Managment - Home Study Marketing / Managment
Cornell University
Microsoft Excel -
Tallahassee Community College
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