Richard Russell
Miles
Summary
Dynamic operations manager with a proven track record at Tk Elevator, excelling in troubleshooting and maintenance. Enhanced team productivity through effective training and communication, achieving a remarkable 32% closeout rate. Skilled in managerial operations and fostering accountability, driving significant revenue growth while ensuring high standards of service and safety.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mod Mechanic
Tk Elevator
01.2025 - Current
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Operations/Sales
K & M Elevator
08.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Operations Manager-Service, Repair
Tk Elevator
09.2021 - 08.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Regional Mod Trainer/Adjuster Until TKE Restruct
Tk Elevator
07.2020 - 09.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Branch Manager
Tk Elevator
05.2018 - 07.2020
- MOD-Team and myself, took Mod backlog from $700,000 to $13,000,000 and kept that going.
- Average closeouts per year exceeded mod bookings.
- Beat budget by averaging 32% closeout vs 12% budget
- REPAIR-team and myself built it to carry healthy branch backlog averaging around $11,000,000 to keep repair tams going allowing us to feed to branches bottom line.
- Beat budget by averaging 67% closeout vs 52% budget
- SERVICE-along with the team, we were able to increase sales which in turn equaled revenue dollars
- Beat budget by averaging 58-59% closeout vs 52-54% budget
Operations Manager
Tk Elevator
01.2014 - 05.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Mechanic-Service Route San Angelo/Abilene
Tk Elevator
09.2012 - 01.2014
- Inspected and tested equipment to locate worn and damaged parts.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Mod Contruction Adjustor/Walking Foreman-West TX
Tk Elevator
03.2007 - 09.2012
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Mechanic
Dover/Tk Elevator
06.2001 - 03.2007
- Resident Mechanic-Covenant Health
- Inspected and tested equipment to locate worn and damaged parts.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
TM/Mechanic
Dover
02.2000 - 06.2001
- Resident Service Mechanic for Covenant Heath
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Modernization Apprentice
Schindler
04.1998 - 02.2000
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
GED -
Miles High School
Miles, TXLicense -
IUEC Mechanic Apprenticeship
Frisco, TXSkills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Managerial operations
Certification
- Licensed through IUEC
Timeline
Mod Mechanic
Tk Elevator
01.2025 - Current
Operations/Sales
K & M Elevator
08.2024 - 01.2025
Operations Manager-Service, Repair
Tk Elevator
09.2021 - 08.2024
Regional Mod Trainer/Adjuster Until TKE Restruct
Tk Elevator
07.2020 - 09.2021
Branch Manager
Tk Elevator
05.2018 - 07.2020
Operations Manager
Tk Elevator
01.2014 - 05.2018
Mechanic-Service Route San Angelo/Abilene
Tk Elevator
09.2012 - 01.2014
Mod Contruction Adjustor/Walking Foreman-West TX
Tk Elevator
03.2007 - 09.2012
Mechanic
Dover/Tk Elevator
06.2001 - 03.2007
TM/Mechanic
Dover
02.2000 - 06.2001
Modernization Apprentice
Schindler
04.1998 - 02.2000
GED -
Miles High School
License -
IUEC Mechanic Apprenticeship
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