RICHARD SABBAGH
Spring,TX
Summary
Dedicated and results-driven leader with experience in managing high-performing teams and operations. Adept at driving customer satisfaction, streamlining processes, and enhancing operational efficiency in a fast-paced, high-volume environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Manager
Chick-fil-A
01.2025 - Current
- Supervised evening shift operations, ensuring exceptional customer service and adherence to Chick-fil-A’s high standards.
- Managed a team of [X] employees, including front-of-house and kitchen staff.
- Coordinated closing procedures, including cash reconciliation, inventory checks, and cleaning protocols.
- Handled guest concerns promptly and professionally to ensure satisfaction and repeat business.
- Ensured new team members are properly trained according to training plan
- Mentored trainers and assistant managers for career growth.
- Managed 40 employees in delivering smooth, productive night shift operations.
Executive Director
Chick-fil-A
05.2022 - 12.2024
- Full P&L responsibility
- Coordinated daily operations
- Developed and grown leadership Team
- Improved efficiency with lean mindset.
- Improved profits with extensive use of data
- Performed end of month inventory
- Instilled inventory controls to minimize out of stocks and maintain an appropriate safety stock
- Cultivated company-wide culture of innovation and collaboration.
Back of House Director
Chick-fil-A
02.2022 - 05.2022
- Established grand opening kitchen operation
- Strong emphasis on safety procedures
- Ordered inventory for entire store
- Created weekly schedule
- Conducted monthly inventory
- Motivated staff to perform at peak efficiency and quality.
Customer Service Manager
Stop & Shop
07.2021 - 02.2022
- Supervised front end operations
- Hired staff for store
- Ensured online ordering was up to company standard.
- Responsible for Department Schedule
Manager
Chick-fil-A
01.2014 - 07.2021
- Managed in either front or back of house when needed
- Ordered Inventory
- Able to open or close entire store
Education
B.A. - Business Administration
Rutgers University-Camden
Camden, NJ01.2021
A.A. - Business Administration
Brookdale Community College
Lincroft, NJ01.2014
Skills
- Strong organizational skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Self-Starter
- Experience in managing budgets
- Adaptable and forward thinking
Certification
- ServSafe Certified
Timeline
Night Manager
Chick-fil-A
01.2025 - Current
Executive Director
Chick-fil-A
05.2022 - 12.2024
Back of House Director
Chick-fil-A
02.2022 - 05.2022
Customer Service Manager
Stop & Shop
07.2021 - 02.2022
Manager
Chick-fil-A
01.2014 - 07.2021
B.A. - Business Administration
Rutgers University-Camden
A.A. - Business Administration
Brookdale Community College
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