Richard Sanchez
Fairfield
Summary
Dynamic Assistant Hotel Manager with a proven track record at Stellar Maritime Cruise Services, enhancing guest satisfaction and optimizing room inventory. Expert in front office operations and adept at staff training, I significantly improved service standards and secured competitive supplier contracts. Skilled in both hard and soft aspects of hospitality management, my strategies boosted customer satisfaction effectively.
Overview
25
25
years of professional experience
Work History
Assistant Hotel Manager
Stellar Maritime Cruise Services
03.1992 - 02.2017
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
Education
Pathway Engineering - Engineering
Norwalk Community College
Norwalk, CT10.1991
Skills
- Front office operations
- Guest satisfaction tracking
- Staff training and development
- Food and beverage management
Languages
Chinese (Mandarin)
Elementary
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Hotel Manager
Stellar Maritime Cruise Services
03.1992 - 02.2017
Pathway Engineering - Engineering
Norwalk Community College
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