Richard Sanchez
SIMI VALLEY,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving. Assists other department managers with accomplishing demanding targets by encouraging staff and coordinating resources. Well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Floor Manager
Theresa's Country Feed & Pet
12.2022 - Current
- Trained and mentored team members on product knowledge and customer service standards.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Performed closing/opening procedures .weekly by balancing cash drawers.
- Responsible for helping in receiving deliveries and stocking out products.
Assistant Manager
Petco Animal Supplies Stores Inc.
03.2018 - 12.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and make hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Inventory Manager
Petco Animal Supplies Stores Inc.
01.2014 - 03.2018
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained new staff on job duties, company policies and safety procedures.
- Expedited resolutions of shipping errors and packaging mistakes.
- Conducted inventory audits with 100% accuracy following company procedures.
- Operated zebra computer system, hand-held inventory control device to perform cycle counts and print labels.
Education
Some College (No Degree) -
Pierce College
Northridge, CASkills
- Administration and Reporting
- Team leadership
- Business Management Principles
- Employee Coaching and Motivation
- Financial Management
- Sales Monitoring
- Product and Service Knowledge
- Scheduling and Coordinating
- Performance Tracking and Evaluations
Additional Information
Over seeing and managing Petco Westlake store without a general manager for almost a year. Hiring talent and maintaining coverage in times of being short staffed to meet or exceed budget goals. Maintaining company policies and procedures to meet store standards to create a great customer experience while keeping store moral high to drive for success. Always willing to lead team to excellence to meet our goals on a daily basis. 10 plus years in management.
Timeline
Floor Manager
Theresa's Country Feed & Pet
12.2022 - Current
Assistant Manager
Petco Animal Supplies Stores Inc.
03.2018 - 12.2022
Inventory Manager
Petco Animal Supplies Stores Inc.
01.2014 - 03.2018
Some College (No Degree) -
Pierce College