RICHARD SANTANA
Citrus Heights,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10+ years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages a high level of attention to detail to manage job functions. Excellent communicator with focus on results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Lead Technician/Builder Specialist
BASSMODS
02.2013 - 02.2024
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Contributed to development of company-wide best practices as subject matter expert in various technical areas
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Held final approval on diagnostic testing results for new and in-use instruments.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Recognized as top performer among peers due to outstanding productivity levels and commitment to excellence.
- Maintained quality assurance and customer satisfaction objectives.
- Repaired, upgraded and inspected electronics
- Creating quality standards that has made the company one of the most respected names in the industry
Chef
Sutter Street Steak House
09.2009 - 09.2012
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Monitored food production to verify quality and consistency.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
West Coast Sales Representative
ZION HEALING ENERGY
03.2008 - 11.2011
- Developed comprehensive knowledge of product offerings to provide tailored solutions based on client needs.
- Contributed to team objectives in fast-paced environment.
- Fostered collaborative working relationships with colleagues from other departments, facilitating cross-functional initiatives aimed at driving revenue growth.
- Retained existing clientele by addressing their concerns promptly while identifying opportunities for upselling or cross-selling products.
- Strengthened brand presence within the territory by attending industry events and representing the company professionally at all times.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Product Specialist
Northridge Music
10.1998 - 04.2008
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Continually expanded knowledge of [Product or Service] product line.
- Assisted with demonstrations for all products to showcase functionality.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained and provided coaching to 10+ junior team members.
Skills
- Minor Carpentry
- Maintenance and repairs
- Component Replacement
- Product Inspections
- Customer Relations
- Mechanical Aptitude
- Power Tools and Equipment
- Minor Electrical
- Direct Sales
- Problem-solving abilities
- Customer Service
- Critical Thinking
Timeline
Lead Technician/Builder Specialist
BASSMODS
02.2013 - 02.2024
Chef
Sutter Street Steak House
09.2009 - 09.2012
West Coast Sales Representative
ZION HEALING ENERGY
03.2008 - 11.2011
Product Specialist
Northridge Music
10.1998 - 04.2008
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