Richard Santoy
San Antonio,TX
Summary
Dynamic Account Executive with 10+ years of experience in B2B sales, strategic planning, and data-driven decision-making. Known for leveraging market insights and analytics to drive substantial revenue growth and improve operational efficiency. Proven track record of building strong client relationships, leading high-impact negotiations, and forging strategic partnerships that deliver measurable business results. Highly committed to implementing innovative HR and business solutions that support organizational success through collaboration and execution excellence. Recognized with top honors including President’s Club and Super Star awards. A results-oriented professional dedicated to exceeding quotas consistently and delivering exceptional value to clients.
Overview
7
7
years of professional experience
Work History
Business Consultant
CoAdvantage
02.2023 - Current
- Facilitated workshops with stakeholders to align business goals, fostering a shared vision that enhanced project outcomes and client satisfaction.
- Conducted market research to support client decision-making, providing actionable insights that strengthened competitive positioning.
- Conducted comprehensive market research, delivering actionable insights that empowered clients to make informed decisions, and enhance competitive positioning.
- Implemented tailored strategies for clients, driving measurable improvements in operational efficiency, and achieving project milestones ahead of schedule.
- Analyzed client operations to identify inefficiencies and recommend process improvements.
Strategic Account Executive
ADP
12.2022 - 03.2025
- Lead cross-functional teams to optimize operations, achieving measurable cost reductions.
- Implement data-driven strategies to drive growth and operational improvements.
- Collaborate with ADP associates to expand their business within existing accounts.
- Close sales by recommending solutions, turning prospects into loyal clients.
- Network with clients and decision-makers to earn referral business.
- Cultivated strong partnerships with key stakeholders, aligning strategic objectives, and driving mutual success.
- Facilitated seamless communication across departments.
- Conducted in-depth market analysis to identify emerging trends and opportunities.
- Utilized data-driven insights to inform strategic decision-making processes.
- Conceptualized and implemented forward-thinking strategies to position ADP as an industry leader.
- Anticipated market shifts and adapted proactively to maintain competitive edge.
- Pioneer data-driven strategies to enhance operational efficiency, foster growth and identify new revenue streams for ADP's strategic accounts.
- Spearhead cross-functional initiatives to streamline processes, resulting in substantial cost reductions and improved client satisfaction metrics.
- Forge robust partnerships with key stakeholders, aligning objectives and facilitating seamless communication to drive mutual success across departments.
Human Capital Management Consultant
Paychex
08.2021 - 12.2022
- Advised clients on optimizing HR processes, achieving measurable efficiency improvements.
- Implemented HCM solutions, resulting in significant cost savings and operational enhancements.
- Analyzed workforce data to provide actionable insights, improving employee retention rates.
- Collaborated with cross-functional teams to streamline HR workflows, enhancing productivity.
- Supported clients in compliance and regulatory matters, ensuring adherence to industry standards.
- Analyze client needs, devise tailored HCM solutions, and implement strategies to enhance workforce productivity and satisfaction at Paychex.
Small Business Advisor
Thryv
08.2020 - 08.2021
- Advised over 500 small businesses, leading to measurable revenue growth and improved operational efficiency.
- Analyzed market trends and clients need to recommend optimal digital marketing strategies.
- Tracked key performance indicators, leading to data-driven decision-making.
- Pioneered creative solutions for small business challenges, introducing new digital tools and techniques.
- Streamlined processes enhance efficiency and client satisfaction.
- Drive significant improvements in client business outcomes through strategic digital advice.
- Consistently exceeded targets, contributing to company growth and reputation.
- Provided dedicated support to small business owners, guiding them through digital transformation.
- Built strong relationships, ensuring long-term success and client loyalty.
Senior Licensed Sports Marketing Executive
Great American
01.2020 - 06.2020
- Managed and expanded client portfolio, securing high-value accounts and boosting sales revenue.
- Developed new market strategies, leading to increased market share and customer base.
- Prioritized and executed multiple tasks, ensuring seamless service for existing accounts.
- Established and nurtured strong client relationships, enhancing customer satisfaction.
- Generated new sales opportunities through proactive outreach, achieving measurable growth.
- Developed new markets and expanded customer base, driving substantial revenue growth through strategic account management and proactive sales initiatives.
Direct Sales Representative
Spectrum
08.2018 - 01.2020
- Trained and coached team members; facilitated team huddles, boosting performance and morale.
- Reviewed reports to identify coaching opportunities, enhancing team effectiveness.
- Communicated business directives to the team, ensuring alignment with company goals.
- Built and maintained relationships with customers, driving repeat business and loyalty.
- Educated customers on product benefits, resulting in increased sales and customer satisfaction.
- Implemented targeted sales strategies, significantly boosting customer acquisition and retention rates for Spectrum's product portfolio.
- Fostered a supportive team environment, leading to improved performance metrics and enhanced customer satisfaction scores.
- Developed creative solutions to address customer pain points, resulting in a notable increase in successful upsells and cross-sells.
Education
BBA - Business Adminstration
The University of Texas At San Antonio
San Antonio, TX06-2027
Skills
- HCM Solutions
- Workforce Data Analysis
- Efficiency Improvement
- Account Management
- Business Development
- Consulting
- Solution Selling
- Market Research
- PEO
- Presentation skills
- Business analysis
- Human resources management
Timeline
Business Consultant
CoAdvantage
02.2023 - Current
Strategic Account Executive
ADP
12.2022 - 03.2025
Human Capital Management Consultant
Paychex
08.2021 - 12.2022
Small Business Advisor
Thryv
08.2020 - 08.2021
Senior Licensed Sports Marketing Executive
Great American
01.2020 - 06.2020
Direct Sales Representative
Spectrum
08.2018 - 01.2020
BBA - Business Adminstration
The University of Texas At San Antonio