Richard Sarabia
Lehi,UT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Darden Restaurants, Olive Garden
Bend, OR
07.2015 - 07.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Sales Representative
S wireless
Bend, OR
02.2014 - 02.2015
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
High School Diploma -
Bend Senior High School
Bend, OR06.2013
Skills
- Restaurant Operations Management
- Customer Service Best Practices
- Recruitment and Hiring
- Proven Sales Record
Languages
Spanish
Professional
Accomplishments
- Awarded trip to Italy by leading a culinary team to achieve company food cost and taste of food goals.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Led team to achieve 100% satisfaction for two months straight in To Go department (only 5 in company), earning recognition from upper management and financial reward.
Timeline
Restaurant Manager
Darden Restaurants, Olive Garden
07.2015 - 07.2022
Sales Representative
S wireless
02.2014 - 02.2015
High School Diploma -
Bend Senior High School
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