Richard Sauceda
Laveen,AZ
Summary
Accomplished Senior Customer Service Analyst with a proven track record at Salt River Project, enhancing operational efficiency through expert report preparation and analytical thinking. Skilled in team collaboration and professionalism. Demonstrates a strong blend of technical proficiency and interpersonal skills. Dedicated to cost, process and resource optimization.
Overview
36
36
years of professional experience
Work History
Senior Customer Service Analyst
Salt River Project
04.2008 - Current
- Provided planning and reporting regarding accounts for new smart meter deployment.
- Produced detailed and relevant reports.
- Supervised the dispatching of orders for the smart meter deployment team at times.
- Managed multiple deployments of different meter types and technician skills.
- Planned and reported on L&G router deployment.
- Managed L&G router maintenance after full deployment.
Meter Reader / Meter Tech 1 Trainee
Salt River Project
07.1998 - 04.2008
- Read mechanical meters accurately and consistently.
- Communicated with customers on a daily basis.
- Drove routes daily with no PVA recorded.
- Entered yards and customer property on daily basis.
- Installed R1 Elster meters and verified operational status on overtime only.
Alarm Technician
Rural Metro Corporation
01.1997 - 06.1998
- Performed troubleshooting on home and business alarm systems, completing on-site repairs.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
Network Specialist
US Army
08.1991 - 10.1996
- Worked on US Army Mobile Subscriber Network
- Set up and installed radio communication equipment in remote locations
- Troubleshot and maintained networking devices and equipment.
- Manage client network security and permissions.
- Identified and immediately resolved issues with network devices.
Computer Repair Technician
US Army
02.1989 - 08.1991
- DAS-3 Computer System (Mainframe computer in back of tractor trailer / 1970's equipment)
- Performed diagnostics and checked for repair needs of all equipment.
- Reel-to-reel tape, punch card reader, CPU hard drive and disk drives.
- Repaired equipment mechanically and through software.
Education
Bachelor of Science - Information Technology
Western International University
Tempe, AZHigh School Diploma -
St Mary's High School
PhoenixSkills
- Planning and Strategy Skills
- Analytical Skills
- Team Collaboration
- Professionalism
- Interpersonal Skills
- Adaptability and Flexibility
- Mission Oriented
Timeline
Senior Customer Service Analyst
Salt River Project
04.2008 - Current
Meter Reader / Meter Tech 1 Trainee
Salt River Project
07.1998 - 04.2008
Alarm Technician
Rural Metro Corporation
01.1997 - 06.1998
Network Specialist
US Army
08.1991 - 10.1996
Computer Repair Technician
US Army
02.1989 - 08.1991
Bachelor of Science - Information Technology
Western International University
High School Diploma -
St Mary's High School
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