Richard Schaeffer
Camp Hill,PA
Summary
Results-driven Assistant General Manager with over a decade of experience in hotel operations. Proven ability in staff training, conflict resolution, and enhancing guest experiences. Eager to leverage expertise to drive operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Penn Harris Hotel
Camp Hill, PA
09.2011 - 12.2022
- Assisted with daily hotel operations and staff management.
- Coordinated guest services to enhance customer satisfaction and experience.
- Managed inventory and procurement of hotel supplies and amenities.
- Oversaw compliance with health, safety, and hospitality standards.
- Facilitated communication between departments to improve service efficiency.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Executive Chef/Manager
Drexel Staffing, Dining Division
Camp Hill, Pennsylvania
01.2006 - 04.2010
- Implemented training programs to enhance staff services and skills.
- Collaborated with management to maintain budgetary constraints and reduce costs.
- Reviewed customer feedback surveys regularly in order to identify areas needing improvement or potential opportunities for growth.
- Participated actively in industry events such as trade shows or conferences in order to stay up-to-date with current trends and best practices.
- Collaborated with front-of-house managers to ensure smooth execution of events such as banquets or special occasions.
Education
Associate of Arts - Culinary
Keystone Technical Institute
Harrisburg, PA04-2009
Some College (No Degree) - Business Administration and Management
Penn State World Campus
State College, PASkills
- Hotel operations management
- Budget management
- Inventory control
- Staff training and development
- Guest relations
- Conflict resolution
Certification
- ServeSafe Certified from 2006 to 2023
- PALCB Certified Owner/Manager License 2021 to 2024
- PALCB Certified 2011 to 2023
- Radisson Brand Trainer Certification 2017 to 2020
Timeline
Assistant General Manager
Penn Harris Hotel
09.2011 - 12.2022
Executive Chef/Manager
Drexel Staffing, Dining Division
01.2006 - 04.2010
Associate of Arts - Culinary
Keystone Technical Institute
Some College (No Degree) - Business Administration and Management
Penn State World Campus