Seasoned leader with over 10 years of experience in Technical Support, Customer Success, and Fraud Strategy. Proven track record in ensuring successful fraud platform implementation and adoption by being a subject matter expert, while also offering technical expertise to clients to ensure smooth onboarding. Experience in creating technical and product support teams in fast-paced startup environments and preparing them to scale with thorough documentation and automation. Skilled in offering technical and fraud expertise to clients to maximize their ROI. Experienced in completing cross-team tasks and partnering with engineering, product, customer success, implementation and data science teams.