Richard Schifman
Gilbert
Summary
Experienced gas station clerk with expertise in cash handling, stocking shelves, and providing exceptional customer service. Maintained a clean and organized workspace while ensuring compliance with all applicable laws and regulations. Skilled baggage handler with strong organizational skills and attention to detail. Proficient in operating equipment and liaising with ground staff for efficient service delivery. Delivery driver with a proven track record of meeting delivery schedules and deadlines while providing excellent customer service. Adhered to traffic laws and safety procedures while navigating routes and managing multiple tasks simultaneously.
Dedicated gas station clerk with expertise in cash handling and customer service. Known for maintaining cleanliness and ensuring customer satisfaction while efficiently managing daily operations.
Overview
7
7
years of professional experience
Work History
GAS STATION CLERK
QuikTrip
Mesa, ARIZONA
11.2023 - Current
- Stocked shelves with merchandise according to plan-o-grams provided by management.
- Performed daily store opening, closing duties such as counting money in the cash drawer, restocking shelves, cleaning store interior, exterior areas.
- Maintained a clean and organized workspace to ensure safety of customers and employees.
- Reported any suspicious activity or theft incidents to management immediately.
- Operated cash register efficiently and accurately, processing customer payments quickly and correctly.
- Provided excellent customer service by greeting customers promptly and responding to inquiries in a friendly manner.
- Utilized effective problem-solving skills to resolve issues quickly while minimizing disruption to operations.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to the sale of gasoline.
- Tracked fuel usage using computerized systems to monitor tank levels throughout the day.
- Managed inventory levels by ordering products based on sales trends and customer requests.
- Maintained accurate records for gasoline sales including volume sold per day, week, month.
- Monitored fuel prices regularly and adjusted accordingly within established parameters set forth by management.
- Followed company guidelines for safe handling of hazardous materials associated with fueling vehicles.
- Inspected gas pumps for correct pricing information and proper functioning.
- Provided exceptional customer service by greeting customers, answering their questions, and offering assistance.
- Assisted customers with filling up their vehicles with fuel and ensuring their safety at the gas station.
- Performed daily inspections of the facility and identified any potential safety hazards.
- Verified age of customers purchasing alcohol or cigarettes.
- Processed payments, returns, and exchanges.
- Counted cash drawers at beginning of shifts to verify correct amounts.
Passport Support Associate
TEKsystems
Phoenix, AZ
03.2025 - 07.2025
- Managed passport application processing, ensuring compliance with federal regulations and protocols.
- Streamlined document verification process, enhancing accuracy and efficiency of application reviews.
- Supervised team workflow during peak periods, optimizing resource allocation and service delivery.
- Developed training materials for new staff, improving onboarding effectiveness and knowledge retention.
BAGGAGE HANDLER
Mesa Gateway Airport
Mesa, ARIZONA
10.2022 - 01.2024
- Operated conveyor belts, carts, dollies, pallet jacks and other equipment as required.
- Exercised good communication skills with colleagues while performing duties on the job.
- Developed strong organizational skills while ensuring accuracy throughout entire process.
- Liaised with ground staff, pilots, flight attendants and other personnel for efficient service delivery.
- Provided assistance to passengers regarding lost or misplaced luggage items.
- Accurately identified luggage tags to ensure that all passengers receive their correct baggage in a timely manner.
- Reported any issues or discrepancies related to baggage immediately to supervisors.
- Maintained a clean work environment by disposing of waste materials properly after each shift.
- Assisted travelers in finding their way through airports if needed during busy times.
- Monitored weight limits when loading bags onto planes according to airline regulations.
- Adhered to safety protocols during the loading and unloading process of bags.
- Efficiently loaded and unloaded baggage from aircrafts with the use of a belt loader and other equipment.
- Performed routine maintenance checks on all equipment used in the handling process.
- Followed strict guidelines regarding security measures for safe handling of luggage.
- Worked diligently under time pressures when dealing with tight deadlines at peak travel periods.
- Ensured that all items were securely loaded onto the aircrafts prior to take-off.
- Conducted regular inspections of baggage compartments for any damage or irregularities before departure times.
- Assisted passengers with special needs, such as wheelchairs or strollers.
- Performed routine maintenance on material handling equipment.
- Loaded and unloaded trucks with heavy materials following safety protocols.
- Collaborated with team members to optimize efficiency in the warehouse.
- Reorganized warehouse stock according to company standards.
- Unloaded freight containers using hand tools, forklifts, and other material handling equipment.
- Operated forklift truck safely within tight spaces while stacking items onto shelves or racks.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
- Inspected incoming shipments for accuracy against the bill of lading.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported.
- Maintained equipment storage areas to ensure that inventory was protected.
- Washed out cargo containers or storage areas.
- Directed spouts and positioned receptacle bins, carts, or containers for loading.
- Assembled shipping crates in accordance with customer specifications.
- Carried needed tools and supplies from storage and trucks and returned them after use.
- Attached slings, hooks and other devices to lift cargo and guide loads.
- Prepared detailed inventory reports for management review.
DELIVERY DRIVER
Amazon
Gilbert, ARIZONA
05.2022 - 02.2023
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Adhered to delivery schedules and deadlines.
- Maintained set routes and schedules to meet customer expectations.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
- Drove company vehicle on assigned routes to make deliveries to customers.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Obtained customer signatures confirming receipt of high-value products.
- Identified problems that may arise during routes and took appropriate corrective action when necessary.
- Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles.
- Communicated effectively with dispatch personnel to receive instructions for next delivery route.
- Prepared and made deliveries to customer accounts on assigned routes using company vehicles.
- Verified items and model numbers to match products on invoice with quantities loaded.
- Complied with DOT regulations in all aspects of delivery.
- Provided feedback on routing issues or customer concerns to management team in a timely manner.
- Considered traffic congestion and weather conditions to determine best routes.
- Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights.
- Assisted warehouse staff with daily operations such as unloading shipments or organizing stock shelves.
- Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule.
- Presented bills and receipts and collected payments for goods delivered or loaded.
COOK'S ASSISTANT
Yogi's Steakhouse
Gilbert, ARIZONA
03.2021 - 05.2022
- Adhered to strict sanitation standards when handling food products during preparation.
- Consistently ensured that work areas were clean at all times before leaving for the day.
- Efficiently managed time while multitasking in a fast-paced environment under pressure.
- Supported the kitchen staff by stocking shelves, organizing supplies, and maintaining inventory records.
- Regularly communicated with fellow cooks about any changes made to menu items or specials.
- Prepared sauces, soups, salads and other dishes following recipes accurately.
- Maintained an organized workspace on a daily basis for easy access to utensils and ingredients.
- Ensured that all food was cooked safely according to health codes and regulations.
- Proficiently operated a variety of kitchen equipment such as ovens, fryers, grills, slicers, blenders.
- Closely followed instructions from supervisors regarding portion sizes and plate presentation.
- Packaged take-out foods and served food to customers.
- Cut various foods, such as fruits, and vegetables, to prepare for cooking and serving.
FINANCE BUSINESS PARTNER
Werner Associates
Mesa, ARIZONA
09.2021 - 02.2022
- Collaborated with cross-functional teams to ensure alignment between operational objectives and financial targets.
- Identified cost savings opportunities through process reengineering or other solutions.
- Assessed the impact of new initiatives on organizational goals and finances.
- Evaluated capital projects to determine return on investment and profitability potential.
- Performed ad hoc analysis as required by senior management to drive decision making processes.
CALL CENTER REPRESENTATIVE
25/7 InTouch
Mesa, ARIZONA
03.2019 - 08.2020
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Met performance goals and call center metrics in fast-paced performance setting.
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Built trust with customers through personalized conversations.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Used database system to record notes and call information.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Managed and resolved issues with customers during calls by following determined script.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Assessed customer feedback regarding product features or services offered.
- Developed strong relationships with clients through friendly conversations.
- Continually updated knowledge base of products, services, pricing plans.
- Employed various computer programs such as Microsoft Office Suite tools for record keeping purposes.
- Suggested process improvements that would enhance the efficiency of the call center operations.
Education
Bachelor of Science (B.S.) - Business Administration
SUNY Potsdam
Potsdam, NEW YORK05-2014
U.S. Navy Aviation Bosun' Mate - undefined
01-2010
Skills
- Cleanliness and hygiene
- Stocking shelves
- Customer service and assistance
- Cash handling expertise
Timeline
Passport Support Associate
TEKsystems
03.2025 - 07.2025
GAS STATION CLERK
QuikTrip
11.2023 - Current
BAGGAGE HANDLER
Mesa Gateway Airport
10.2022 - 01.2024
DELIVERY DRIVER
Amazon
05.2022 - 02.2023
FINANCE BUSINESS PARTNER
Werner Associates
09.2021 - 02.2022
COOK'S ASSISTANT
Yogi's Steakhouse
03.2021 - 05.2022
CALL CENTER REPRESENTATIVE
25/7 InTouch
03.2019 - 08.2020
U.S. Navy Aviation Bosun' Mate - undefined
Bachelor of Science (B.S.) - Business Administration
SUNY Potsdam