Summary
Overview
Work History
Skills
Languages
Work Availability
Timeline
Automotive building
BusinessAnalyst
Richard Schmidt

Richard Schmidt

Senior Systems Administrator
Riverwoods,IL

Summary

Dedicated and results-oriented Senior Systems Administrator with over 20 years of experience specializing in upgrading and migrating data centers to new hardware or cloud PAAS such as K8s in Azure or AWS.

Proficient in Windows Server management and Microsoft platforms, including extensive expertise in Active Directory administration & identity access management.

Proven track record in application support, DevOps practices, and developing continuous integration/continuous deployment (CI/CD) pipelines. Skilled in ensuring seamless operations, optimizing system performance, and implementing robust security measures to safeguard critical data.

Adept at collaborating with cross-functional teams to deliver innovative solutions that drive business success building off the foundation of business requirements for robotic process automation, AI driven language model development & web based applications & data processing.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Senior System Engineer

Optimas OE Solutions
01.2023 - Current
    • Assisted team in migrating data center equipment from Aurora to Franklin Park TierPoint data center.
    • Worked with team to deploy VMware SRM to replicate production instances to new DR site in TierPoint Milwaukee datacenter.
    • Reconfigured and migrated Dell PowerEdge R650 servers to support new sites.
    • Worked on development for central business process management document repository to be used globally for all employees domestic and international with in SharePoint online.
    • Developed repeatable process to integrate Microsoft robotic process automation to assist in customer order automation.
    • Integrated Quest Enterprise Reporter across 2 source and one target domain to perform LDAP and authentication discoveries in preparation of Active Directory consolidation.
    • Developed upgrade plan for externally hosted web servers and defined possible migration directions for PAAS offerings to build in Azure app services.
    • Perform key ADDS/GPO/DFSR/NTDS system stabilization across domains in planning for consolidation with ADMT/Quest.
    • Scrutinized existing GPOs in primary source domain for migration to target.
    • Migrated PrintNode application and print Windows server role to newer 2019 server in target domain to consolidate Zebra label & HPE printers to further stabilize printing from NetSuite.

Premier Support Engineer

US-Cloud
11.2021 - 11.2022
  • Represented US Cloud in communications via phone, email, and web to assist clients and partners in deploying, operating, and troubleshooting Microsoft technologies on 3rd shift team.
  • Drove down ticket resolution time for initial response SLA by responding to all ticket intakes as high severity as standard, down to less than 3 minutes per case.
  • Focused on, Office 365, Azure, SharePoint, SQL, Teams, System Center, with dedicated focus on Windows server roles and Active Directory issues.
  • Fostered positive client relationships and effectively managed challenging situations to drive client success & expectation.
  • Drove client success and adoption of Microsoft technologies while reducing time and cost to project implementation.
  • Served as escalation point for client tickets, participating in proactive account management and providing high-quality data/feedback for service improvement to client success team.
  • Analyzed trends and common themes across clients for effective service delivery and sharing of wide spread known issues.
  • Created deliverables to address common client needs and support issue reassurances.
  • Built plans considering potential obstacles and immediate and long-term consequences for supporting client projects around migrations and upgrades & green field deployments.
  • Provided stakeholder assistance throughout deployment to avoid or resolve technical issues.
  • Provided and drove actionable feedback across shifts about client experience/feedback & pending case updates.
  • Contributed to client change management and initiative adoption.
  • Contributed and participated in meetings to articulate offerings/ticket resolution & process to clients.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns even outside the scope of Microsoft technology, eg VMware, Backup, or other advice I could share.
  • Provided critical incident support to enterprise users in 24/7 uptime environment, often working extended hours to accommodate time zones, IST, EST,UK,
  • Contributed to the growth of the support team by participating in the mentoring of new hires.

Senior Systems Engineer

HealthTrio
01.2020 - 11.2021
    • Defined processes and best practices around upgrades to core infrastructure servers from older unsupported OS to Server 2019.
    • Developed custom work flows for various business needs, resulting in improved productivity around project management/documentation process flows using Jira & Confluence.
    • Performed recovery to Active Directory during critical system outage due to failed network isolation, DC in un writable state.
    • Designed tailored disaster recovery solutions to maintain uptime using Zerto replication.
    • Collaborated with cross-functional teams to successfully complete complex projects upgrading applications to support Java 11.
    • Assisted in process planing and implementation of PagerDuty for dynamic alerting and on call shift rotations processing.
    • Worked with cross functional teams to provide support in upgrading too application containerization using Kubernetes, Docker & managed by Rancher.
    • Upgraded infrastructure to vSphere 7.3 to better support modern application instance awareness and management using Tanzu, PowerEdge740XDs with vSAN local flash disk.
    • Deployed and migrated storage backbone using NetApp AFF A800s in both Tucson data centers hybrid ISCSI Fiber channel.
    • Upgraded TOR switches in support of new hardware, Nexus 9k switches.

Senior Systems Administrator Internal & Customers

Column Technologies
08.2017 - 12.2019
  • Created and implemented standardized active directory groups for each department with in 13 Column based companies for use in multi-tier SharePoint online environment using AD Synch requirements for system was to be outlined by stake holders by all companies/groups of management all objectives were met.
  • Integrated SailPoint identity management/IIQ for automatic entitlements of new hires to gain access to key business systems as birth right on day one based on company/department/role.
  • Integrated this process with email trigger to users reported manager in their AD user object to alert or trigger when employee was requesting access to security group that was relevant to that level of company management.
  • Systems integrated vSphere hosted Labs/SharePoint Online/Shared Drives/ Access to security systems/IT shares for user application provisioning/ Built & Integrated key business systems with Okta single sign on to assist with security concerns.
  • Applications behind Okta 13 Office-365 Domains with all Office tools, MS Dynamics AX ERP portal, SailPoint/IIQ, Sales Force, Comodo Endpoint Security, Druva Endpoint Backup, AWS/Azure Portals, ServiceNow, ADP, Jira/Confluence, WebEx, Concur Expenses tracking, ShoreTel Bridge, Developed deployment standards for virtual machine deployments based on Rapid 7 Insight VM Scans with as tight security as possible for windows systems.
  • Developed deployment standards for all Linux based systems Red Hat/CentOS7 to use disk-based encryption at boot and for all disks deployed at root of each volume this was requirement from clients being hosted following HIPA compliance standards for client University of SF.
  • Configured and deployed multi-tenancy for SQL & Postgres Databases for use of clients when licensing or hosting cost was constraint for clients.
  • Worked alongside product development teams in Column information security & Column Case to build hosted multi tier based on BMC backend with custom software built in house called Case investigative.
  • Worked with professional services consulting teams from Column technologies on behalf of hosted Column cloud projects for clients Chicago BIA, COPA, FD, OIG, University of SF, Eaton, Jackson Hewitt, Royal Caribbean, Omnicom, Worked IT teams to assist in building IPSEC or VTI B2B VPNs for their site to site access for integrations or user to SAAS offering from Column Cloud.
  • Upgraded Internal and hosting IT platforms at both of Columns Datacenter sites from ESXI/vCenter 6 to vSphere 6.7 update 3 with Veeam 9.5.4a.
  • Cleaned and standardized networking methodologies being used for host networking and network gateway routing from FWs to top of rack switches since ASA FWs were becoming contention point for network bandwidth for over 25 VLANS.
  • Worked closely with members of IT staff to architect and confirm acquisition of new technologies to replace current IT and Hosting backbone in one of datacenter locations accounting for space needed to compress existing internal system all in to 2 42U racks.
  • New tech includes multiples of some of following, larger configuration for external hosting.
  • ASA 2010s, Fortigate 1000F,Cisco Nexus 9300, ISCSI Dell S5148f, 16 PowerEdge 740XDs/vSAN VXrail Ready nodes, Compellent Sans, F5 Load balancers.
  • This new build and migration of both internal use IT equipment & similarly matched configuration for external hosting for client systems.
  • 98K lines of 9.7 ASA FW and catalyst switch code.

Skills

    • Teamwork and Collaboration
    • Hardware troubleshooting
    • Customer service expert
    • Technical Analysis
    • System optimization
    • Inventory Procedure Documentation
    • Technical Writing
    • Incoming Call Management
    • System Performance Assessments
    • Desktop support
    • Troubleshooting Network Issues
    • Technical Documentation
    • Interpersonal Skills
    • Organizational Skills
    • Quality controls
    • System Configuration
    • Attention to Detail
    • Data Recovery
    • Account Administration
    • Security Certification
    • Network Troubleshooting
    • Database Management
    • Microsoft Windows and Office
    • UNIX Shell Scripting
    • Access Management Software
    • Hardware Configuration
    • Server maintenance
    • Hardware and Software Configuration
    • Security Protocols
    • Mac systems
    • LAN/WAN
    • O365 Teams Call Center Operations
    • Backup and recovery
    • Documentation Development
    • Debugging
    • Virtualization Technologies
    • ITIL Knowledge
    • A Certification
    • Application support
    • System Administration
    • Adobe Creative Cloud
    • Emergency Service Coordination
    • Project Coordination
    • Microsoft Certification
    • Web Security
    • Root Cause Analysis
    • Failure resolution
    • Incident Response
    • Mobile Device Management
    • DevOps principles
    • Capacity Planning
    • Storage virtualization
      • Bash Scripting
      • Python Programming
      • SIEM
      • Docker Mastery
      • Windows Server administration
      • Scripting Languages
      • Monitoring tools
      • AWS Expertise
      • PowerShell Scripting
      • Kubernetes Management
      • Data Migration
      • Azure Proficiency
      • API Integration
      • Security best practices
      • Containerization Technologies
      • SQL Expertise
      • Cost Optimization
      • Cloud Architecture Design
      • VPN configurations
      • Supervision and leadership
      • Conflict Resolution
      • Multitasking Abilities
      • Firewall Management
      • Connectivity Resolution
      • WAN Acceleration technologies
      • Server Hardware
      • Network Firewall Management
      • Cisco router and switch security
      • EIGRP routing
      • ITIL Processes
      • MPLS VPN implementation
      • Load Balancing
      • VMware and Oracle VM
      • Automation Management
      • Azure/Okta/Duo 2FA MFA
      • Cylance/Sentinel 1 device behavior analysis policy development
      • Customer proposals
      • Network infrastructure administration
      • Network server management
      • Penetration Testing
      • Configuration Management
      • Disaster Recovery Planning
      • Incident Management
      • Cloud services
      • Troubleshooting
      • Operating System Configuration
      • Network Administration
      • Data Analysis
      • Cost Estimates
      • Software Development Lifecycle
      • Mobile devices
      • Switches and routers

Languages

English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior System Engineer

Optimas OE Solutions
01.2023 - Current

Premier Support Engineer

US-Cloud
11.2021 - 11.2022

Senior Systems Engineer

HealthTrio
01.2020 - 11.2021

Senior Systems Administrator Internal & Customers

Column Technologies
08.2017 - 12.2019

Automotive building

On my free time I enjoy building and restoring cars, both for friends and family.

I specialize in Subaru, LS based GM engine swaps & 13bREW Wankel rotary engines from Mazda.

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Richard SchmidtSenior Systems Administrator