Richard Schoolcraft
Houston
Summary
Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Deployed Claims Specialist
State Farm
07.2023 - Current
- Traveled to major CAT sites and conducted claims investigations/adjustments for tornado, wind, hail, flood and fire claims.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Property Management
RPM Living
05.2020 - 07.2023
- I was responsible for handling all social media accounts, generating leads, and sparking engagements
- Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
- Administered property management software to maintain accurate resident records and generate reports for upper management.
- Assisted in budget planning for property management expenses, optimizing resource allocation for maximum efficiency.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
Business Manager
M.A.C Enterprises
01.2018 - 05.2020
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Education
Associate of Arts - Philosophy Ethics, Business Management, Business Math, US and European History, Sociology, Business Accounting, Geology
Blinn College
05.2016
Skills
- Microsoft and Adobe Software User
- Relationship Development and Management
- Lead Generation
- Claims investigation
- Claims processing
- Verbal communication
- Settlement determinations
- Compliance management
- Coverage assessments
- Estimate preparation
- Inspection report review
Accomplishments
- Blinn College President, 08/2014 - 05/2016
- Founder of Simple Group LLC, 09/2021 - Present
Hobbies and Interests
- Disc Golfing
- 3D Printing Designs
- Listening to Audibles
- Developing Personal Relationships
- Taking on Challenging Projects
- Entrepreneurship
Timeline
Deployed Claims Specialist
State Farm
07.2023 - Current
Property Management
RPM Living
05.2020 - 07.2023
Business Manager
M.A.C Enterprises
01.2018 - 05.2020
Associate of Arts - Philosophy Ethics, Business Management, Business Math, US and European History, Sociology, Business Accounting, Geology
Blinn College
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