Richard Schwader Jr.
Lancaster,OH
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
22
22
years of professional experience
Work History
Branch Manager
Lendmark Financial Services
Grove City, OH
04.2015 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Store Manager
Rent A Center
Lancaster, OH
08.2000 - 04.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Business
Southeastern Business College
Lancaster, OHHigh School Diploma -
Lancaster High School
Lancaster, OHSkills
- Customer Service
- Interviewing and Hiring
- Process Improvement
- Problem Anticipation and Resolution
- Compliance Assessments
- Event Planning
- Branch Operations Management
- Staff Recruitment and Hiring
- Performance Review
- Sales Support
- Account Reviews
- Prioritizing and Planning
Accomplishments
2017 Employee of the year.
Timeline
Branch Manager
Lendmark Financial Services
04.2015 - Current
Store Manager
Rent A Center
08.2000 - 04.2015
No Degree - Business
Southeastern Business College
High School Diploma -
Lancaster High School
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