Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Richard Schwarzkopf

Sparks,NV
Richard Schwarzkopf

Summary

Decisive and encouraging Production Supervisor/Manager, and an analytical problem-solver, exceptionally skilled at identifying measures to improve production methods and equipment performance/output. With a proven track record of consistently achieving production targets and inventory goals, while maintaining minimal downtime for production lines I oversaw.


I possess talents that are expertly tailored for team building, leading and motivating, as well as possessing excellent inter-personal skills, cross-functionality, and a fantastic customer relations aptitude. I put an emphasis and focus on team/relationship-building skills, whether it's with my juniors, seniors, peers, customers, co-workers, clients, etc...


Proficient in using logical, critical, and independent decision-making skills and sound judgment, to positively impact company success. Able to find the most granular areas of any process or facility that needs improvement, or an increase in output, and finding a way to get the desired end result.


I'm never afraid of a challenge, and I have a true appreciation for my ability to adapt and pivot with little to no notice. Shifting goals and priorities (especially in manufacturing/production), is almost a prerequisite for success in the industry. Knowing how to manage priorities, in addition to managing time, and personel, is an incredibly useful tool in my leadership toolbox.


Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, overall satisfaction, morale and retention. All while boosting overall output and employee performance as a whole.

Overview

1
year of professional experience

Work History

Stellar Industrial Supply

CEM (Customer Experience Manager) | Branch Manager
12.2024 - Current

Job overview

  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided, whether it was at a customers facility, or finding a way to streamline processes and apps we utilize or, enhance/strengthen our ERP system (Epicor's Prophet 21).
  • Met customer call guidelines for service levels, handle time and productivity, ensuring we consistently achieved (or exceeded) our target of 99% or higher for OTDs (On-Time Deliveries) every month, and every quarter since January 2025.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responsible for ALL branch financials, including weekly, monthly, quarterly, and annual XLSs, PPTs, PDFs, and general reports; to highlight and illustrate our current monthly and quarterly budget, margin, and payroll goals, while also updating any and all P&L statements/reports. I also had to update customer Job Contracts monthly, vendor price changes weekly, and budget forecasting quarterly.
  • Cross-trained and provided backup support for organizational leadership. Additionally, I trained staff on operating procedures and company services, especially as policies and procedures are updated, changed, or removed.
  • Identified and resolved discrepancies and errors in customer accounts, including quantity discrepancies discovered during DTAs (Daily Transaction Audits) of their ToolBoss or AutoCrib VMI machine(s).
  • Promoted superior experience by addressing customer concerns promptly, demonstrating empathy at all times, and resolving problems swiftly, before it could potentially become a bigger issue.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives, such as SPRs and DCSs.
  • Responded proactively and positively to rapid change, whether that change was at a particular customers facility, or a change in our industry. The ability to pivot and adapt, has been critical to my success.
  • Exhibit high energy and professionalism whenever I'm fortunate enough to meet with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices, leading to a 28% reduction in excess inventory at our branch, and a 46% removal of all deadstock inventory in our branch.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling all ordering functions.
  • Developed highly empathetic client relationships and earned a reputation amongst my peers, customers/clients/end users, and the Stellar Industrial Supply organization as a whole, for exceeding service standard goals/targets and increasing customer retention at our location.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates, and achieving client NPS Survey scores that were above our company target for each branch.
  • Liaised with sales, marketing, and SL (Senior Leadership) management teams, to develop solutions and accomplish shared objectives and best practices.
  • Promptly responded to customer/client inquiries and quotes, as well as proactively fielding requests from prospective customers in the territory.
  • Investigated and resolved customer quantity discrepancies, inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Also handled any and all necessary RMAs to vendors/suppliers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports, and transactional data.
  • Managed timely and effective replacement of damaged or missing products, so our customer(s) and/or end user(s), don't experience prolonged or extended downtime or run into any line-down scenarios.
  • Cross-trained and backed up other Customer Experience Managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Created and maintained detailed database to develop promotional sales.

Berry Global Group Inc

Production Supervisor
07.2024 - 12.2024

Job overview

  • Achieved on-time shipments goal month-over-month, by empowering employees to know what our job deadlines were, and giving them the confidence to know what orders we needed to run our jobs/work orders in, to ensure our customer(s) will ALWAYS have their order(s) delivered to them, on-time.
  • Resolved problems/conflicts amongst employees, improved operations, consistently achieved every KPI target our facility had, led the team to becoming the top producing shift in September of 2024 (and held that record until December 2024 when I left), and also found ways to always provide exceptional service when/if a visitor ever came to our facility.
  • Incredibly organized and detail-oriented with a strong work ethic, and a self-starter attitude. I'm very proactive and know how to take initiative.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Goal-oriented professional with proven success in applying logical thinking and analytical skills to solve complex problems and overcome challenges.
  • Dedicated to enhancing team performance and driving business success.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written. Expert at delivering cascading messages from executive leadership, to my juniors and departmental peers.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment. Love to work cross-functionally, seeking and providing support to my peers, teammates, and leaders, as we all work towards achieving the same goal(s), and exceeding the same target(s).

Education

Mt. Hood Community College
Gresham, OR

Associate of Applied Science from Integrated Media: Broadcasting
06-2013

University Overview


  • Dean's List recipient 7 times between March 2010, and June 2013.
  • 3.93 GPA
  • Ranked in Top 5% of class
  • Phi Beta Kappa Member

Skills

  • Team management
  • Effective communicator with meticulous documentation practices
  • Cross-functional collaboration
  • 5 Whys and Ishikawa expertise
  • Analytical problem solving
  • Data-driven decision making
  • Logical reasoning skills
  • Proficient in utilizing ALL Microsoft Office 365 applications and products
  • Knowledgeable in Lean Six Sigma techniques
  • Experience and knowledge in regard to working in (or with) HACCP facilities, with a very strong knowledge of ISO 9001 practices, policies, and procedures
  • Facilitating and participating in continuous improvement initiatives, such as Gemba Walks, and Kaizen events
  • Strong familiarity with project management tools For example, I have ERP (Enterprise Resource Planning) software proficiency (specifically Prophet 21 and SAP) Very experienced with MES (Manufacturing Execution System) systems as well Also, programs and systems such as JIRA, Ignition, Confluence, Tableau, HighJump, etc…

Timeline

CEM (Customer Experience Manager) | Branch Manager

Stellar Industrial Supply
12.2024 - Current

Production Supervisor

Berry Global Group Inc
07.2024 - 12.2024

Mt. Hood Community College

Associate of Applied Science from Integrated Media: Broadcasting

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