Richard Scott Jacobs
Surprise,AZ
Summary
Customer-focused professional with proven record in sales and customer service. Adept at building rapport with clients and providing tailored solutions to meet their needs. Collaborative team player with results-driven approach, adaptable to changing market demands. Known for effective communication and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Solid Waste Operator
City of Surprise
08.2021 - 09.2025
- Responsible for pickup of solid waste and recyclables from residential sites
- Transporting waste to disposal sites, landfills, or recycling centers for processing.
- Responsible for pre-trip and post trip of solid waste truck
Ready Mix Driver/Delivery
CalPortland
10.2014 - 08.2020
- Current DOT medical certificate
- Operated ready mix trucks to deliver concrete efficiently and safely to various job sites.
- Awarded for Excellent Driving Record from 2014-2019
Customer Sales Representative
AmeriPride
04.2012 - 06.2014
- Managed around 60 customers inquiries and resolved issues to enhance satisfaction and retention.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Customer Sales Representative
Schwan's
04.2011 - 04.2012
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Maintained customer accounts and relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
EMT
Southwest Ambulance
01.2004 - 01.2011
- Responded promptly to emergency calls, providing critical medical care in high-pressure situations.
- Maintained accurate patient care documentation, ensuring compliance with regulatory standards and protocols.
- Assessed patient conditions and implemented appropriate treatment protocols for various medical emergencies.
- Conducted regular equipment checks and maintenance to guarantee readiness for emergency operations.
Car Salesman
Pinnacle Nissan
01.2001 - 01.2004
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Cultivated a professional network within the automotive industry to support ongoing sales success and dealership growth.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Driver/Salesman
Distillers and Brewers Sales Company
01.1992 - 01.2001
- Delivered products efficiently to clients, ensuring timely service and customer satisfaction.
- Managed inventory levels and maintained accurate sales records for effective supply chain operations.
- Established strong relationships with customers, enhancing loyalty and repeat business opportunities.
- Coordinated logistics for product distribution, optimizing routes to minimize delivery times.
- Collaborated with sales team to identify market trends, adapting strategies for increased competitiveness.
UNITED STATES MARINE CORP
09.1988 - 09.1992
- Security with Secret Level Clearance
- Responsible for Classified weapons and materials
- This ensures my ability to securely access, manage, and protect classified information.
- Alarm Control Center Sentry
- Rank of E-4 Corporal/Squad Leader
- Awarded for Meritorious Mast Alarm Control Center Sentry
Education
Some College (No Degree) - None
Western Illinois University
Macomb, ILParadise Valley Community College
Paradise Valley, AZSpoon River College
Macomb, ILSkills
- Problem-solving
- Punctual and reliable
- Teamwork and collaboration
- Troubleshooting
- Patience and resilience
- Goal-oriented mindset
- Salesmanship
Timeline
Solid Waste Operator
City of Surprise
08.2021 - 09.2025
Ready Mix Driver/Delivery
CalPortland
10.2014 - 08.2020
Customer Sales Representative
AmeriPride
04.2012 - 06.2014
Customer Sales Representative
Schwan's
04.2011 - 04.2012
EMT
Southwest Ambulance
01.2004 - 01.2011
Car Salesman
Pinnacle Nissan
01.2001 - 01.2004
Driver/Salesman
Distillers and Brewers Sales Company
01.1992 - 01.2001
UNITED STATES MARINE CORP
09.1988 - 09.1992
Some College (No Degree) - None
Western Illinois University
Paradise Valley Community College
Spoon River College
Gaps in Employment
- 08/20-08/21
- Personal Time-Family
- 06/2010-10/2014
- Career Change-Learning new skills