Richard S. Douglass, Jr.
Deatsville,AL
Summary
To obtain a challenging position that will drive me to use my capabilities, creativity, and experience to the fullest potential. A reliable employee with good social, computer, sales, and communication skills.
Knowledgeable ABM with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.
Results-driven management professional prepared for leadership roles in branch operations. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Overview
22
22
years of professional experience
Work History
Assistant Branch Manager
Republic Finance
Montgomery, AL
09.2021 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities
- Actively seek opportunities to originate new loan business by contacting current and potential customers and listening to understand their needs so you can recommend the best consumer loan and voluntary product solutions for them.
Sales Associate
Quik Pawn Shop
Montgomery, AL
01.2017 - Current
- Balance cash drawer, then put inventory out for sale
- Call customers with loans due to remind them its time they renew their items
- Check emails from corporate with the goals to hit
- Help customer as they come in the door with all their wants and needs
- Order inventory from our vendors when needed
- Set up the sales floor with the new items as needed
- Keep the store cleaned and filled with product to max capacity
- Handle all customers pawn and loans as if it was their mother’s item
- Continue the day with the goal to keep every customer happy and solve their problems
Assistant Manager
Renfroe’s Foodland
Montgomery, AL
01.2014 - 01.2017
- Excellent customer service for all customers.
- Handle customers concerns and questions when problems arise
- Making the work schedule for the other employees.
- Ordering all the items to be put back on the shelf for the customers in all departments.
- Hanging up new price tags for the new items that come in.
- Punch in the new items into the system for the store.
- Collecting the paper work and gather all forms from the truck driver in the morning on shipment days to make sure all the product arrived.
- Having to use Microsoft office for all paperwork for payroll and request forms for employees.
- Running the register as needed as employees called out sick
- Balancing the employee’s chores after their shift and balance the safe
- Fix machinery in frozen departments when machines iced over.
- Maintain front end as other employees went on their breaks and assist the customers.
Associate
Dunn’s True Value
Troy, AL
01.2010 - 01.2011
- Tagging all new products that arrive on the truck.
- Help fix and clean all machines that customers rent from the store.
- Sharpen all blades for mowers and chains on the equipment.
- Cut glass for customers.
- Assist in helping get PVC pipes for plumbing.
- Paint trailer doors for customers.
- Cashier and help customers get in and help find what they need.
Cashier/ Stocker
Super Foods
Montgomery, AL
01.2007 - 01.2010
- Worked the front cash register while greeting every person that came into the store.
- Stocked the new items as they came in every week.
- Ensured that monthly training was completed with every new employee.
- Maintained a clean, safe, comfortable, and respectful work environment for all the employees.
- Excellent customer service, while maintaining a positive atmosphere for the customers as well.
Stocker/ Cashier
Rite Aid
Montgomery, AL
01.2007 - 01.2007
- Worked the front cash register and helped the pharmacy as they needed assistance.
- Stocked pharmaceutical products when asked.
- Ensured the health and safety of other employees and managers.
- Unloaded the new products off the truck and distributed them in the store.
Packaging/ Computer Manufacturer
A.M.T.R.E.N.
Montgomery, AL
01.2004 - 01.2006
- Worked on the assembly line, while making backboards for a computer.
- Sprayed the foam into the packing deck to package the computer for delivery.
- Cleaned the packing area for the truck loading area.
- Programmed all new formulas into Microsoft Excel as needed.
- Help my coworker in outdoor areas before left for the day
- Summers
Education
Business Administration, Information Systems
Troy University
12.2017
High School - undefined
Taylor Road Academy
Skills
- Employee of the month 33 times
- President of my Fraternity freshman year "Pledge Class"
- Operations management
- Compliance management
- Audit preparation
- Loan expertise
- Business development
- Team development
- Sales expertise
- Cash handling
- Strong leadership
- Attention to detail
- Team player
Accomplishments
- Increased monthly revenue
- Improved loan production within my 3 years
- Grew new Auto accounts
- Successfully closed an above average of loans per month.
- Repeatedly received recognition from superiors for excellence in service.
- Received the “Employee Of The Month” for exemplary performance and recognition for handling the best accounts in the region.
Employee Of The Month
As of July 29th, 2025 I have received 33 certificates of EOM
Timeline
Assistant Branch Manager
Republic Finance
09.2021 - Current
Sales Associate
Quik Pawn Shop
01.2017 - Current
Assistant Manager
Renfroe’s Foodland
01.2014 - 01.2017
Associate
Dunn’s True Value
01.2010 - 01.2011
Cashier/ Stocker
Super Foods
01.2007 - 01.2010
Stocker/ Cashier
Rite Aid
01.2007 - 01.2007
Packaging/ Computer Manufacturer
A.M.T.R.E.N.
01.2004 - 01.2006
High School - undefined
Taylor Road Academy
Business Administration, Information Systems
Troy University