Richard Sears
Middletown,PA
Summary
Dynamic sales professional and aspiring cybersecurity specialist with a strong foundation in customer service, technical support, and cybersecurity concepts. Skilled at delivering an excellent client experience and resolving technical challenges. Currently pursuing a Bachelor's degree in Cybersecurity, with hands-on experience in tech support and sales.
Overview
6
6
years of professional experience
Work History
Commission Sales Associate
Mattress Warehouse
Harrisburg, PA
05.2023 - Current
- Achieved recognition as top 20 salesman in Central Pennsylvania region as of April 2025.
- Provided outstanding customer service and product recommendations, driving sales growth.
- Cultivated strong relationships with customers to identify needs for tailored solutions.
Customer Service Representative
USA Esports
Centreville, VA
06.2022 - 08.2022
- Streamlined technical support for gaming hardware and software, resolving issues with a 95% customer satisfaction rate.
- Ensured smooth point-of-sale transactions and assisted with counter service, enhancing overall operational efficiency.
Trainer & Tech Consultant
Target
Falls Church, VA
08.2019 - 12.2021
- Boosted sales through tailored solutions and engaging product demonstrations.
- Streamlined store operations by ensuring inventory accuracy and developing compelling visual merchandising displays.
- Trained new hires in operational procedures and company standards.
Education
Bachelor of Science - Cybersecurity
Penn State Harrisburg
Middletown, PA05-2025
Associate of Science - Cybersecurity
Northern Virginia Community College
Annandale, VA12-2021
Skills
- Cybersecurity: Ethical Hacking, Network Security, Information Security, LAN Configuration, Operating Systems
- Technical Proficiency: Microsoft SQL Server, MySQL, Adobe Photoshop, AutoCAD, Microsoft Office Suite
- Programming & Web Development: HTML5, CSS, JavaScript, Java, XML
- Soft Skills: Customer Service, Sales, Team Leadership, Motivator, Problem solving, Inventory tracking, Excellent communication skills, Excellent people skills
Leadership & Activities
Sigma Alpha Epsilon Fraternity (Penn State Harrisburg Chapter)
- Eminent Treasurer (Apr. 2023 – Apr. 2024)
- Social Media Chairman (Dec. 2023 – Apr. 2024)
- Eminent Recorder (Dec. 2022 – Apr. 2023)
- Philanthropy Chairman (Dec. 2022 – Apr. 2023)
- Organized events and initiatives, strengthening community ties and raising over $5,000 for charitable causes.
Accomplishments
- Order of The Phoenix — Sigma Alpha Epsilon Fraternity (Apr. 2023)
- The National Society of Leadership and Success — Penn State Harrisburg (Oct. 2022)
- Eagle Scout – Boy Scout of America (Sept. 2013)
Timeline
Commission Sales Associate
Mattress Warehouse
05.2023 - Current
Customer Service Representative
USA Esports
06.2022 - 08.2022
Trainer & Tech Consultant
Target
08.2019 - 12.2021
Bachelor of Science - Cybersecurity
Penn State Harrisburg
Associate of Science - Cybersecurity
Northern Virginia Community College
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