Summary
Overview
Work History
Education
Skills
Timeline
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Richard Seidl

Appleton,WI

Summary

Dedicated and experienced Systems Analyst with a strong technical background in software development and proficiency in various tools and platforms. Proven track record of successfully guiding business process changes and implementing innovative solutions. Seeking to leverage expertise in Microsoft Office 360 Products, SalesForce, and other technologies to drive efficiency and effectiveness in a dynamic organization. Seasoned Business Analyst offering 10 years of retirement industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

17
17
years of professional experience

Work History

Software Developer

Ascensus
01.2022 - Current
  • Member of fast paced level two production support scrum team that analyzes existing system issues to determine root cause and implements new code to resolve incidents
  • Collaborates with product owners to create new online sales channels to help meet sales targets. Developed SQL scripts to add configurations for different sales channels based on partner needs. Completed this project by creating procedures and did training sessions for level one support team for future sales partner implementation

Business Analyst

Ascensus
03.2013 - 01.2022
  • Guided business process changes from idea acceptance through Software Development Life Cycle, ensuring alignment with business objectives. Provided ongoing testing, support, training and troubleshooting for business processes and systems
  • Boosted company process efficacy KPI metrics to 98% by analyzing care center incoming call data and adding new processes that adhering to company value of the best service is no service principals
  • Partnered with Product Owners to understand business priorities and determine priority level of items to be worked
  • Partnered with IT, QA and Product Owners to create a System User Guide template for all users. Provided end user training before rolling out new processes and software updates
  • Salesforce Administrator responsible for platform configurations, implementing new requests for business end users, maintenance of sales reports, validate data to be used by the sales team. Updated processes to use data to automate email templates and reducing thee amount of time sales team spent on these tasks

Data Solutions Production Lead

Quad Graphics
11.2006 - 03.2013
  • Oversaw team of list processors, ensuring timely execution of customer's marketing strategies, ensuring standard operating procedures are being followed and updated when applicable and minimizing mailing costs for customers
  • Headed up implementation of new mailing analytic software, overseeing testing, software development requirements, explaining benefits to customers and training for entire department
  • Created training materials and first week schedule for multiple new hire classes
  • Promoted to Data Account Manager in 2010, responsible for working with high-profile customers and providing unique solutions for their specific mailing campaigns.

Education

Bachelor of Science - Computer Science

Lakeland University
Sheboygan, Wisconsin
05.2021

Bachelor of Business Administration - Marketing

University of Wisconsin - Eau Claire
Eau Clare, Wisconsin
05.2002

Skills

    • Microsoft Office 360 Products
    • SalesForce
    • Visual Studio
    • Visio
    • SQL Server
    • Sybase
    • C#
    • HTML
      • Python
      • Net platform
      • MVC design patterns
      • Scrum and Kanban principles of agile development
      • Customer Relationship Management
      • Git proficiency
      • SDLC compliance

Timeline

Software Developer

Ascensus
01.2022 - Current

Business Analyst

Ascensus
03.2013 - 01.2022

Data Solutions Production Lead

Quad Graphics
11.2006 - 03.2013

Bachelor of Science - Computer Science

Lakeland University

Bachelor of Business Administration - Marketing

University of Wisconsin - Eau Claire

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Richard Seidl