Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Serra

Houston

Summary

Field Technician with expertise in safety compliance and network troubleshooting. Proven ability to educate customers on service features while ensuring enhancement of operational efficiency and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Field Technician

AT&T
Houston
03.2024 - Current
  • Installed and repaired telecommunications equipment in residential and commercial settings.
  • Educated customers on product features and service plans during installations.
  • Ensured compliance with safety protocols while performing technical tasks in the field.

Forklift Operator

Preferred Meals
Houston
2021 - 2023
  • Operated forklifts to transport materials throughout the facility.
  • Collaborated with team members to optimize warehouse efficiency and workflow.
  • Maintained accurate inventory records using warehouse management systems.

Manager

Papa John's Pizza
Houston
2019 - 2021
  • Managed daily operations to ensure smooth restaurant functionality.
  • Trained and supervised staff on customer service best practices.
  • Implemented safety and sanitation protocols for food handling.
  • Coordinated team schedules to maintain adequate staffing levels.

Education

High School Diploma -

Aldine Senior High School
Houston
01-2019

Skills

  • Safety compliance
  • Customer education
  • Team coordination
  • Network troubleshooting
  • Customer relationship management
  • Fiber optic installation

Languages

English
Professional
Spanish
Professional

Timeline

Field Technician

AT&T
03.2024 - Current

Forklift Operator

Preferred Meals
2021 - 2023

Manager

Papa John's Pizza
2019 - 2021

High School Diploma -

Aldine Senior High School
Richard Serra