Richard Servidio Sr
Lewiston,ME
Summary
. Seasoned Law Enforcement Investigator with background in conducting comprehensive investigations into criminal activity and misconduct. Strengths include thorough case analysis, evidence collection and effective collaboration with judicial institutions. Notable success in solving complex cases, leading to increased community safety and trust. Skilled in law enforcement and public safety, with experience as Police and Sheriff's Patrol Officers. Possess strong communication, critical thinking, and problem-solving skills to effectively address community concerns and crime prevention. Have made significant impact in previous roles through successful community engagement initiatives and reducing crime rates. Demonstrated ability to work under pressure, make quick decisions in challenging situations, and maintain high standards of integrity and professionalism. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
56
56
years of professional experience
Work History
Front Desk Coordinator
Greater Androscoggin Humane Society
Lewiston, ME
09.2024 - Current
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Ensured that all front desk areas were kept clean and organized at all times.
- Reconciled accounts receivable on a regular basis using computerized systems.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained cleanliness of front lobby area.
- Greeted and directed customers kindly and accurately.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed and copied paperwork for permanent records.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Teacher
City Of Lewiston
Lewiston, Maine
10.2022 - 04.2024
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Utilized technology-based learning tools to enhance classroom instruction.
- Supervised after school activities such as clubs or sports teams.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared and graded subject tests for students.
- Participated in workshops, trainings and conferences to improve educational skills.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Used videos, lectures and moderated discussions to engage students during class.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Led students through safety procedures for active shooter and fire drills.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Used Car Dealer
Thrifty Auto Sales
Lewiston, Maine
01.2020 - 09.2022
- Scheduled maintenance appointments for vehicles prior to sale.
- Processed title transfers after sales were completed.
- Performed vehicle inspections to assess condition of vehicles for sale.
- Provided support during delivery process by preparing paperwork and ensuring all necessary documents are signed by buyer.
- Ensured compliance with state laws regarding motor vehicle sales transactions.
- Negotiated deals between buyers and sellers in order to reach mutually beneficial agreements.
- Verified insurance coverage requirements before releasing purchased vehicles.
- Attended trade shows to promote the dealership's used car inventory.
- Greeted customers and answered questions about used cars.
- Organized paperwork associated with the purchase of used cars, such as titles and registration documents.
- Resolved any customer complaints or concerns promptly and professionally.
- Negotiated prices with customers and assisted in settling financing options.
- Explained warranties, services, and financing options available to customers.
- Assisted sales staff in closing deals with customers.
- Prepared detailed invoices for all sold vehicles.
- Collected payments from customers in cash or through credit cards.
- Maintained records of customer service inquiries and sales reports.
- Conducted test drives with prospective buyers and demonstrated features of each vehicle.
- Inspected returned vehicles for damage before putting them back on the lot for sale.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
Pool Supervisor Installer
Prestige Pools & Spas
Greene , Maine
08.2012 - 08.2020
- Performed regular maintenance of the pool, equipment and surrounding areas.
- Scheduled repairs or replacements of defective parts and equipment when necessary.
- Trained staff in proper use of chemicals and equipment related to pool maintenance.
- Participated in budgeting process by providing input on cost associated with daily operations of the pool facility.
- Provided customer service by responding to inquiries from guests regarding aquatic programs and services.
- Ensured that the pool area was clean and safe for patrons.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily attendance and chemical readings.
- Reviewed supplies inventory regularly and reordered when stock ran low.
- Monitored water quality and conditions, taking necessary actions to address issues and ensure safety.
- Coordinated with maintenance staff to ensure the cleanliness and hygiene of aquatic facilities.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Approved timesheets for payroll using system.
- Answered questions about facility hours, policies and programs.
- Evaluated performance of staff and addressed areas needing improvement.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Created a system which tracks inventory levels of consumable items used in daily operations.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Followed building standards and codes during unit installations.
- Provided customer education on system maintenance and operation post-installation.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Removed systems and fixtures to prepare for replacements.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
Wheelchair Van Driver
United Ambulance Service
Lewiston, Maine
04.2018 - 06.2020
- Assisted passengers with boarding, securing wheelchairs and other mobility devices into the van.
- Coordinated pickup and drop off of passengers at their desired locations in a timely manner.
- Maintained accurate records of pick-up and drop-off times, destinations and passenger information for each trip.
- Provided courteous customer service to passengers throughout the duration of the trip.
- Ensured that all safety protocols were followed during transport.
- Performed routine maintenance on vehicles as needed including changing oil, checking tire pressure and cleaning interior and exterior surfaces.
- Communicated effectively with dispatch staff regarding any changes in routes or schedules due to traffic conditions or other unexpected circumstances.
- Provided assistance to passengers with special needs such as loading luggage or providing additional support while entering and exiting the vehicle.
- Adhered to all local laws and regulations related to driver safety and transportation of passengers with disabilities.
- Communicated regularly with dispatchers about any delays or issues encountered during trips.
- Stocked vans with supplies such as water bottles, snacks and blankets for passenger comfort.
- Loaded and unloaded wheelchairs from vans using appropriate lifting techniques.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Limousine Chauffeur
Limousine unlimited
Lewiston, Maine
07.2004 - 07.2012
- Processed payments from customers accurately according to company policy.
- Communicated professionally with customers throughout the duration of the journey.
- Adhered to all local laws pertaining to the operation of a limousine.
- Navigated unfamiliar routes using GPS systems or maps while adhering to traffic laws.
- Scheduled trips for clients in accordance with their needs.
- Assisted customers with travel arrangements such as hotel bookings or restaurant reservations.
- Maintained a clean vehicle interior and exterior.
- Greeted passengers and opened doors for them upon arrival at the limousine.
- Inspected vehicle before each trip to ensure safety of passengers and compliance with regulatory standards.
- Monitored weather conditions to adjust driving techniques accordingly.
- Provided an efficient, safe and courteous chauffeur service to clients.
- Followed all company policies and procedures when operating a limousine.
- Developed strong relationships with customers through excellent customer service skills.
- Assisted with loading and unloading luggage into the limousine.
- Kept accurate records of mileage, fuel usage, repairs and other expenses related to the vehicles operation.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Adapted routes in real-time based on road conditions and passenger requests.
- Ensured vehicle met regulatory requirements and underwent scheduled inspections.
- Appeared at designated appointments according to schedule.
- Kept accurate records of mileage, fares, and daily expenses.
- Monitored fuel consumption and performed fueling duties as needed.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Maintained clean and tidy vehicle interior for passenger comfort.
- Handled emergency situations calmly and followed protocol for passenger safety.
- Provided feedback to management on route issues or customer concerns.
- Built rapport with regular customers to encourage repeat business.
- Resolved fare disputes diplomatically, maintaining a positive company image.
- Provided excellent customer service, including assisting passengers with luggage and answering queries.
- Applied mathematical skills to determine fares and change.
- Followed regular schedule of pickups for individual customers and groups.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Inspected vehicle and personally handled routine upkeep.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Notified dispatchers or company mechanics of vehicle problems.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Completed accident reports and delivered to supervisor.
- Drove shuttle buses, limousines or company cars to transport passengers.
Cemetary Grounds Maintainance
Diocese of Portland
Portland, Maine
09.1999 - 08.2004
- Performed routine repairs on facility systems such as heating and cooling units, lighting fixtures, door locks.
- Analyzed data collected from past maintenance operations in order to improve future strategies.
- Performed routine maintenance on all turf grass areas including aeration, fertilization, seeding and pesticide applications.
- Installed new landscaping features such as flower beds, shrubs and trees in accordance with design plans.
- Raked leaves and spread topsoil to level yards; applied fertilizer to lawns according to schedule.
- Maintained and repaired a variety of grounds equipment, such as mowers, edgers, trimmers, blowers, and hedge clippers.
- Inspected trees for signs of disease or infestation; pruned trees to remove dead wood and reduce risk of damage from storms.
- Assisted in the installation of irrigation systems; operated pumps to regulate water flow through sprinklers.
- Operated tractors with attachments such as mowing decks, snow blades and sprayers.
- Weeded gardens by hand or with the use of herbicides; mulched flower beds to retain moisture.
- Cleared debris from sidewalks, driveways and parking lots using hand tools or power equipment.
- Kept outdoor spaces looking clean and inviting with regular removal of leaves, sticks and other debris.
- Mowed and trimmed yards every weekly in line with maintenance standards.
- Pruned trees and bushes regularly for optimal shaping and better growth in upcoming seasons.
- Operated vehicles and equipment safely to minimize risks to people and property.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Assisted with the setup and breakdown of outdoor events, ensuring grounds were prepared and restored.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Conducted regular inspections and maintenance of groundskeeping equipment to ensure operational efficiency.
- Removed snow and ice from walkways and parking areas using manual and mechanical methods.
- Moved leaves and grass clippings using leaf blower.
- Pruned trees and bushes to improve visibility and shape.
- Applied fertilizers, pesticides, and herbicides following safety and environmental protocols.
- Installed and maintained outdoor fixtures such as benches, signs, and fences.
- Maintained lawn areas using mowers, trimmers, and edgers to ensure neat appearance.
- Transported mulch, soil and sand using shovel and rake.
- Operated a variety of power and hand tools in the maintenance of green spaces.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
- Monitored health of plants and trees, treating issues such as pests or disease to prevent spread.
- Advised customers on plant, flower or shrubbery care.
- Shoveled snow and spread salt on walkways and parking lots.
- Raked, mulched and composted leaves.
- Provided proper upkeep of planters, paved areas or other grounds features.
Deputy Sheriff
Androscoggin County Sheriff's Department
Auburn, Maine
09.1986 - 08.1999
- Monitored professional development of NCOs by conducting counseling sessions.
- Developed tactical plans based on mission requirements.
- Organized field training exercises to ensure readiness for deployment.
- Conducted investigations into allegations of misconduct or violations of regulations by subordinates.
- Evaluated performance reports on subordinate non-commissioned officers.
- Provided oversight on physical security measures within the unit's area of responsibility.
- Supervised the preparation of training plans, schedules and programs for assigned units.
- Conducted daily staff meetings to discuss operations and strategies.
- Reviewed operational reports from subordinate commands to assess effectiveness of unit operations.
- Conducted briefings, debriefings with subordinate commanders prior to, following missions.
- Maintained accountability of all personnel under command including weapons systems and equipment.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Facilitated route clearance for visits from high-ranking officials.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Monitored equipment during simulations and live-fire exercises to detect system malfunctions and operator errors.
Product Owner
Self-employeed
Auburn, ME
09.1985 - 08.1990
- Negotiated contracts with vendors supplying materials necessary for the production of customized items.
- Planned budget allocations for purchasing materials required for upcoming projects.
- Resolved customer complaints regarding errors or delays in the delivery of embroidered goods.
- Identified potential suppliers for materials needed in the embroidery process.
- Conducted regular inspections of equipment used in the embroidery process to ensure optimal performance.
- Evaluated current processes and identified areas where improvements could be made to increase efficiency and reduce costs associated with production.
- Managed a team of skilled employees responsible for producing high-quality custom designs for customers.
- Maintained records of orders, invoices, and payments related to embroidery services.
- Monitored inventory levels of supplies used in the production of embroidered items.
- Removed stitches from garments to be altered by using rippers or razor blades.
- Oversaw team and kept members on task to complete orders according to deadlines.
- Met or exceeded target for on-time customer shipments.
- Assessed production schedules and orders to plan material requirements and worker activities.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Negotiated materials with suppliers to remain within budget.
- Improved efficiency by minimizing downtime.
- Assigned staff, materials and funds throughout project lifecycle.
- Supervised production schedules, production quality and on-time delivery.
- Developed and administered budgets for inventory, labor hours and overhead expenses.
- Strategized long-term business needs and applied customer feedback for process improvements.
- Kept permits current and accurate for legally-sound operations.
Police Officer
Lewiston Police Department
Lewiston, ME
09.1973 - 09.1985
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Performed searches for missing persons using a variety of investigative methods.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Provided security at public events such as parades, concerts, or sporting events.
- Responded to emergency calls for service and provided assistance as needed.
- Conducted traffic stops in accordance with departmental protocol.
- Prepared detailed reports on incidents and arrests made.
- Provided testimony in court when necessary concerning investigations conducted.
- Wrote detailed arrest and accident reports.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
Lead Carpenter
Frank Tarzia and Sons
Hingham, MA
08.1968 - 08.1973
- Trained junior staff members on proper use of hand and power tools and safe working practices.
- Supervised a team of carpenters to ensure timely completion of projects.
- Coordinated with subcontractors, suppliers, vendors, and clients as necessary.
- Inspected job sites prior to beginning work to identify any potential safety issues.
- Ensured that all building codes and safety regulations were followed throughout each project.
- Promoted team safety by keeping work areas free of hazards.
- Planned work based on blueprints and individual project specifications.
- Prioritized work, keeping carpentry jobs on task and within budget.
Education
Graduated Police Officer - Law Enforcement Investigation And Interviewing
Police Academy
Waldoboro, ME12-1973
Associate of Science - Counseling Psychology
Curry College
Milton, MA05-1969
High School Diploma -
Archbishop Williams
Braintree, MA05-1965
Some College (No Degree) - Teaching
University of Colorado Denver
Aurora, COSome College (No Degree) - Law Enforcement Investigation And Interviewing
University of Southern Maine
Portland, MESome College (No Degree) - Driving Skills And Safety
Maine Criminal Justice Academy
Waterville, MEEmergency Driving - Driving Skills in Emergency
Maine Criminal Academy
Waterboro, MESkills
- Curriculum Implementation
- Student assessment
- Scheduling appointments
- Filing and sorting
- Listening Skills
- Call forwarding
- Sensitive information handling
- Verbal and written communication
- Appointment Scheduling
- Filing
- Customer assistance and interaction
- Problem-solving skills
- Conflict Management
- Child Development
- Relationship Building
- Oral communication
- Individualized Learning
- Student Testing
- Classroom Management
- Organizational Skills
- Multimedia instruction
- Crime Prevention
- Courtroom Testimony
- First Aid administration
- Firearms Training
- Search and seizure
- Conflict de-escalation
- Custody management
- Criminal Investigation
- Firearms proficiency
- Police reports
- Laws and ordinances
- Criminal Law
- Investigative techniques
- Evidence collection
- Suspect identification
- Insurance fraud
- Interrogation skills
- Report Preparation
- Evidence collection and preservation
- Credit card fraud
- Interrogating suspects
- Interviewing witnesses
- Interview techniques
- Court Testimony
- Skilled interrogator
Accomplishments
- Numerous certificates from Maine Criminal Justice Academy
- Awards and Honors From Police work
- Certificates of driving Skills and passenger safety
References
References available upon request.
Timeline
Front Desk Coordinator
Greater Androscoggin Humane Society
09.2024 - Current
Teacher
City Of Lewiston
10.2022 - 04.2024
Used Car Dealer
Thrifty Auto Sales
01.2020 - 09.2022
Wheelchair Van Driver
United Ambulance Service
04.2018 - 06.2020
Pool Supervisor Installer
Prestige Pools & Spas
08.2012 - 08.2020
Limousine Chauffeur
Limousine unlimited
07.2004 - 07.2012
Cemetary Grounds Maintainance
Diocese of Portland
09.1999 - 08.2004
Deputy Sheriff
Androscoggin County Sheriff's Department
09.1986 - 08.1999
Product Owner
Self-employeed
09.1985 - 08.1990
Police Officer
Lewiston Police Department
09.1973 - 09.1985
Graduated Police Officer - Law Enforcement Investigation And Interviewing
Police Academy
Associate of Science - Counseling Psychology
Curry College
High School Diploma -
Archbishop Williams
Some College (No Degree) - Teaching
University of Colorado Denver
Some College (No Degree) - Law Enforcement Investigation And Interviewing
University of Southern Maine
Some College (No Degree) - Driving Skills And Safety
Maine Criminal Justice Academy
Emergency Driving - Driving Skills in Emergency
Maine Criminal Academy
Lead Carpenter
Frank Tarzia and Sons
08.1968 - 08.1973
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