Richard Sherlock
Anaheim
Summary
Forward-thinking and accomplished senior leader with proven expertise in handling day to day operations with a focus on maximizing efficiency and workflow. Strategic planner and resourceful problem-solver focused on improving operations and capitalizing on new technologies to continue to grow revenue . Sustain business success with effective policies, strict budget controls and optimized business procedures.
Overview
14
14
years of professional experience
Work History
Senior Operations Manager
Geb Services LLC
11.2021 - 11.2023
- Geb Services LLC is an independent ticket brokerage that focuses on providing tickets for the secondary market
- Oversaw all daily operations including but not limited to constant oversight of all backend tools to ensure seamless performance and took care of any errors that arose, communicated with all third-party sellers to provide support for any issues, payroll and bookkeeping, monitored any current sales and provided concise reports on essential data needed to determine proper investments, increased company revenue by 37% in one year.
- Spearheaded successful training initiatives for new and established employees, providing new and current employees with better knowledge and abilities to aid in maximizing employee's efficiency.
- Researched events daily using data-based analysis and tracked trends, as well as used past sales data to provide concise reports for determining the most profitable investments.
- Acted as buyer for events on the primary market and created event dependent strategies to ensure no spending power was wasted, while proactively managing existing sales and order fulfillment on the secondary market.
- Created nearly all company process guides to ensure optimum workflow.
- Implemented new technology to increase productivity and cost control efficiency, reducing costs by more than 15%.
Junior Mortgage Loan Officer
Direct Lending
10.2020 - 09.2021
- Tracked daily loan progress, proactively addressing potential issues impacting close date.
- Educated valued customers about mortgage processes and documentation, including first-time homebuyers.
- Communicated with customers throughout loan process, assisting with questions and explaining additional requirements.
- Utilized database to call up to 200 leads a day to prospect for new business.
Exam Proctor
Pearson Vue
01.2010 - 06.2018
- Studied and enforced test rules regarding notes, technologies, and disability accommodations.
- Verified IDs of testers by checking photographs and acceptable documentation.
- Kept programs on-target by skillfully handling administrative and operational problems.
- Met various needs by keeping equipment and facilities in good working order.
- Maintained guest satisfaction by directing individuals to desired locations and answered technical questions.
- Updated records with daily activities and important points.
Education
No Degree - Marketing Management And Research
California State Polytechnic University, Pomona
Pomona, CASkills
- KPI reporting
- Strategic Planning
- Google Sheets
- Project Management
- Technical Support
- Data Analysis
- Payroll Administration and Timekeeping
- Performance Evaluation and Monitoring
- Logistics
Timeline
Senior Operations Manager
Geb Services LLC
11.2021 - 11.2023
Junior Mortgage Loan Officer
Direct Lending
10.2020 - 09.2021
Exam Proctor
Pearson Vue
01.2010 - 06.2018
No Degree - Marketing Management And Research
California State Polytechnic University, Pomona
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