Summary
Overview
Work History
Education
Skills
Timeline
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Richard Smith

Valatie,NY

Summary

Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Experienced Manager with over 38 years of experience in All phases of management. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Residential Property Manager with background leading daily activities for income- producing real estate. Practiced at identifying and meeting residents' needs. Successful at raising occupancy rates by securing long-term tenants. Experienced Facility Maintenance Manager with a demonstrated history of establishing positive working relationships with staff as well as management. Offering technical expertise developed over [Number] years of [Type] experience. Proficient delegator and adept in managing time and resources. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

40
40
years of professional experience

Work History

Director of Facilities Maintenance

GHENT ASSISTED LIVING
Ghent, NY
08.2022 - Current
  • Performed repairs and scheduled maintenance of company equipment and systems.
  • Monitored supply inventory and submitted orders while complying with maintenance budget restrictions.
  • Performed routine inspections to maintain safety and functionality of facility's [Type] systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.

Property Manager

Eli Kaz Henry Kazer
Valatie, United States
01.2016 - 01.2023
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy
  • Decreased operating costs 35% by implementing cost control procedures
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Trained and motivated leasing staff during bi-monthly trainings
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Handled disciplinary actions, performance appraisals and terminations of company staff
  • Developed, reviewed and submitted property operating and capital budgets
  • Edit or add your own

Director of Environmental Services

ServiceMaster at Biddeford Board of Ed
Biddeford, ME
07.2011 - 02.2015
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
  • Scheduled team of [Number] housekeepers to maintain efficient staff levels during peak periods and holidays.

Director of Buildings and Grounds

ServiceMaster Bloomingdale Board Of Education K
Bloomingdale, NJ
05.2000 - 07.2011
  • Completed daily walk-through of property and verified aesthetically pleasing environment with fully functioning equipment and amenities
  • Responded to requests for building use and escorted external visitors to appropriate spaces
  • Submitted facility evaluations and cost estimates for maintenance and repair issues to senior management
  • Trained building and maintenance personnel and equipped team with necessary supplies and budget to perform jobs with excellence
  • Managed facility access and organized activity and building setup according to facility schedule
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Completed bi-weekly payroll for 45 employees
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Performed billing, collection and reporting functions for office generating over $2.25 Million annually
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
  • Managed 45 employees throughout contract , reducing employee turnover 98.5%.

Director of Building Services

ServiceMaster Ulster County Community College
Stone Ridge, NY
01.1995 - 05.2000
  • Directed work of custodial personnel to complete tasks within expected timeframes
  • Completed simple maintenance on custodial equipment and expedited repairs completed by outside shops and vendors
  • Oversaw 63 crew members' timesheets for accuracy and contract assignments
  • Determined work schedules necessary to carry out required custodial services
  • Maintained proper level of inventory and ordered supplies for assigned facilities
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
  • Managed efficient teams of up to 65 employees
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
  • Monitored safety compliance to maintain strict standards and protect team members from harm
  • Contributed to development, implementation and execution of maintenance programs
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management
  • Organized ongoing maintenance schedules to boost system performance
  • Hired and trained new Custodial workers to improve efficiency of department and cultivate productive work atmosphere
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
  • Optimized supply levels to keep stock within ideal parameters for expected needs
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults
  • Oversaw team of service professionals focused on building services
  • Managed team of 65 employees in stressful environments and maintaining efficient policies across company
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
  • Assessed employee work and improved performance with hands on approaches
  • Analyzed account information to improve and optimize customer relations, resulting in a 7 year 97.7 % retention of contract.

Assistant Housekeeping Manager

Bard College ServiceMaster
Downers Grove, IL
02.1984 - 01.1995
  • Communicated repair needs to maintenance staff
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Placed orders for housekeeping supplies and guest toiletries
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Managed laundry sorting, washing, drying and ironing
  • Evaluated employee performance and developed improvement plans
  • Completed schedules, shift reports and other business documentation
  • Kept building entryway glass clean and polished for professional presentation
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Directed team of 72 full time, and 31 part time personnel in busy private college with 1500 students and over 300 faculty and staffing
  • Ordered, maintained and distributed supplies and inventory
  • Prepared reports and schedules with accuracy
  • Maintained facility grounds, equipment and safety compliance
  • Set and enforced departmental budgets, goals and deadlines
  • Developed and oversaw budgets for facilities and worked within cost restraints
  • Held classes to teach staff facility procedures
  • Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods
  • Worked with Physical Plant to respond promptly to all work order requests.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Education

NYS License for Asbestos - Management, Removal, Owner, Site Manager - Management Practices, Asbestos Management

Dutchess Community College
Poughkeepsie, NY

Chemical Usage, Hard and Soft floor care

Hillyard Technical Center
Saint Joseph, MI

Chemical Usage, Hard and Soft Floor care

Fuller Brush Company
Boston, KY

Account Cleaning And of failing accounts

ServiceMaster Management Training
Downers Grove, IL

Skills

  • Monthly Fee and Payment Collection Bank
  • Deposits
  • Dispute Handling
  • Construction Project Oversight
  • Client Relations
  • Decision Making
  • Maintenance Oversight Repair planning
  • Insurance Coordination
  • Grounds and Facility Inspection
  • Property Showing
  • Tenant and eviction laws
  • Maintenance knowledge
  • Property management
  • Exceptional oral and written communication
  • Skills
  • Performance Tracking and Evaluation
  • Training and Development
  • Performance Evaluations
  • Work Planning and Prioritization
  • Employee Development
  • Project Planning
  • Managing Operations and Efficiency
  • Recruitment and Hiring
  • Cost Control
  • Problem Resolution
  • Scheduling and Coordinating
  • Administration and Reporting
  • Verbal and Written Communication
  • Budget Management
  • Staff Training
  • Documentation and Reporting
  • Hiring and Training
  • Revenue Forecasting
  • Supervising Staff
  • Customer Relationship Management
  • Strategic Planning
  • Customer Service
  • Human Resources Management
  • Calm Under Pressure

Timeline

Director of Facilities Maintenance

GHENT ASSISTED LIVING
08.2022 - Current

Property Manager

Eli Kaz Henry Kazer
01.2016 - 01.2023

Director of Environmental Services

ServiceMaster at Biddeford Board of Ed
07.2011 - 02.2015

Director of Buildings and Grounds

ServiceMaster Bloomingdale Board Of Education K
05.2000 - 07.2011

Director of Building Services

ServiceMaster Ulster County Community College
01.1995 - 05.2000

Assistant Housekeeping Manager

Bard College ServiceMaster
02.1984 - 01.1995

NYS License for Asbestos - Management, Removal, Owner, Site Manager - Management Practices, Asbestos Management

Dutchess Community College

Chemical Usage, Hard and Soft floor care

Hillyard Technical Center

Chemical Usage, Hard and Soft Floor care

Fuller Brush Company

Account Cleaning And of failing accounts

ServiceMaster Management Training

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