Richard Smith

Identify and correct security risks and safety hazards to provide a secure and safe environment for patients, employees and visitors. Conduct patrols of hospital and grounds, affiliated practices, and departments outside of the hospital and take appropriate actions to help prevent fire, theft, accidents, visitor confusion, disturbances or other undesirable conditions. Respond to calls for assistance from employees, patients, visitors and physicians and provide appropriate assistance promptly. Respond to other calls for service as directed by the supervisor. Maintain a professional appearance and demeanor. Anticipate customers' needs and respond appropriately. Use excellent customer service skills. Utilize de-escalation skills in aggressive situations. Appropriately use resources. Maintain accurate records for report writing, patient valuables, and morgue duties.

NC PPSB Unarmed and Armed Security Officer Training, to include firearms training, with a minimum score of 80% on all written and field evaluations. Demonstrate the ability to think and work effectively under stress to deal tactfully with patients, visitors, and hospital employees in diverse situations. Possess the ability to communicate effectively verbally and in writing and to properly prepare reports related to assigned duties in a timely manner. Understand end-user operation of security systems and technology to include Basic PC skills. Show the ability to take charge and provide leadership to staff during emergency situations. IAHSS Advanced Certification

• Addressed emergency situations encountered following policies, procedures and strategies.
• Prepared and submitted detailed reports for official assignments and investigations.
• Completed mobile and foot patrols in assigned area to identify and deter criminal activities.
• Directed traffic to maintain safe and orderly traffic flow.
• Coordinated swift and tactical responses to wide range of criminal issues.
• Engaged with local individuals and community leaders to discuss crime reduction strategies.
• Supervised crowds at busy events to prevent injuries and property destruction.
• Apprehended suspects, read Miranda Rights
• Investigated and reported crimes, accidents, offenses and damage to property.
• Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
• Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
• Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
• Strengthened professional relationships within the department by participating in community engagement events alongside other officers and supervisors.

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of any and all activity that takes place in the assigned area. Security Officers must maintain a professional image and demonstrate excellent customer service at all times.

• Investigated and reported crimes, accidents, offenses and damage to property
• Removed disabled vehicles and obstructions from roadways
• Gathered necessary information for court appearances and testified as a witness under oath in court
• Actively patrolled assigned areas to prevent and detect crimes
• Immediately reported deficient streetlights, signs and road surfaces to keep residents safe
• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.

• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
• Acted quickly during emergency situations to reduce opportunity for damage and injury

• Regulated vehicle and pedestrian traffic onto building grounds
• Screened individuals and prevented passage of prohibited articles into restricted areas
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
• Acted quickly during emergency situations to reduce opportunity for damage and injury
• Conducted regular patrols of key areas to spot and control security concerns
• Updated shift logs and produced daily reports to document security activities and specific incidents

• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
• Controlled reduction of loss inventory by protecting company assets.
• Patrolled store departments to check for suspicious activities.

I worked as in In-Park officer, as well as patrol and was the first to be cross-trained in dispatch. As a dispatcher I coordinated all In-park, Patrol and Investigation officers, answered and dispatched calls to the appropriate division. Also generated reports and complied a daily criminal activity log.