Richard Smith
New Orleans,LA
Summary
Results-driven professional with experience in mental health services, customer-focused hospitality, and operations management. Strong background in psychology with proven ability to support individuals in high-stress environments, manage competing priorities, and collaborate with interdisciplinary teams. Skilled in crisis intervention, client advocacy, customer service excellence, and team leadership. Demonstrated success in documentation compliance, ethical decision-making, and operational efficiency. Highly adaptable, detail-oriented, and proficient in Microsoft Office and digital systems, with a strong commitment to professionalism, confidentiality, and continuous improvement.
Overview
7
7
years of professional experience
Work History
Hilton
Guest Service Agent
New Orleans
02.2026 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Mental Health Technician
River Oaks Hospital
New Orleans, LA
01.2024 - 01.2025
- Supported patients in crisis, monitored safety, and assisted with daily activities in a clinical setting.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Documented patient progress and maintained confidentiality in accordance with HIPAA regulations.
- Provided compassionate support and advocacy for individuals facing mental health challenges.
Guest Services Expert
Marriott International
01.2022 - 01.2023
- Maintained customer satisfaction, anticipated guest needs, and fulfilled requests.
- Assisted with front office functions and inventory management.
General Manager
Key Valet
01.2019 - 01.2021
- Managed staff hiring, payroll, and team motivation.
- Oversaw marketing, acquired new contracts, and ensured operational efficiency.
Education
Master of Arts - Psychology
Touro University Worldwide
01.2019
Bachelor of General Studies - Behavioral Sciences Concentration
Southeastern Louisiana University
01.2017
Skills
- Goal-oriented; adept at developing and executing plans
- Strong communication with diverse populations
- Crisis management and advocacy
- Tech-savvy; advanced in Microsoft Word, Outlook, Excel, PowerPoint, Access, and social media
- Mentorship and counseling
- Thrives on change and adapts quickly
- Ethical decision-making and confidentiality
Timeline
Hilton
Guest Service Agent
02.2026 - Current
Mental Health Technician
River Oaks Hospital
01.2024 - 01.2025
Guest Services Expert
Marriott International
01.2022 - 01.2023
General Manager
Key Valet
01.2019 - 01.2021
Master of Arts - Psychology
Touro University Worldwide
Bachelor of General Studies - Behavioral Sciences Concentration
Southeastern Louisiana University