Richard Smith

Product Management & Agile Transformation
• Delivered The Sustainable Choice, a consumer-centric Renewable Energy Certificate (REC)
subscription service, enabling individuals to offset their electricity consumption with renewable energy.
• Ensured integration with third-party APIs for bill pay services, enabling real-time data tracking of
transactions and customer preferences.
• Led the product development transition from an Excel-based system to a Jira-integrated roadmap,
streamlining prioritization and enhancing transparency.

While developing the Sustainable Choice, I traced financial transactions to reconcile payments between systems. I led the prioritization, development, and implementation of a Salesforce-based financial reporting system, which improved data accuracy by approximately 65-70% and streamlined financial operations.

• Spearheaded a Salesforce proof-of-concept onboarding flow for the solar aggregation business,
identifying licensing constraints and influencing future implementation strategies.

Data-Driven Insights & Workflow Optimization
• Leveraged data analysis and SQL to track key performance indicators, optimize workflows, and
improve decision-making for renewable energy initiatives.

Agile & Scrum Practices
• Developed detailed user stories and epics using a variety of techniques to maintain a customer-first
approach throughout product development.
• Facilitated cross-functional collaboration across teams to align technical execution with sustainability
objectives.
• Designed and executed go-to-market strategies, ensuring alignment between product marketing,
business development, and customer engagement efforts.
• Applied market research techniques to understand consumer adoption trends, refine messaging, and
optimize the platform’s positioning in the renewable energy sector.

Skills: Oral Communication · Analytical Skills · Product Marketing · Requirements Analysis · Software Development · Senior Stakeholder Management · Jira · Requirements Management · Product Development · Product Delivery · Voice of the Customer · Product Road Mapping · Technical Requirements · Stakeholder Management · Digital Strategy

• Spearheaded Retail VAT Refunding and payment system integration enhancements, optimizing global payment solutions
• Defined business requirements for multi-currency transaction processing, reducing payment errors by 30%
• Partnered with engineering teams to develop API solutions, improving transaction scalability
• Introduced data visualization dashboards for reporting

• ERP System Migration to AWS - Led the successful migration of critical ERP systems from on-premises servers to AWS, improving system reliability and scalability
• Coordinated a cross-functional team, including vendors, software resellers, and internal IT departments
• Business Case & Proof of Concept - Developed the business case for ERP migration and managed the IT proof of concept, using a multi-stage, test-driven strategy to validate system improvements and integrate new business requirements into the project plan
• Business Continuity & Security - Reviewed IT infrastructure and contributed to the business continuity plan
• Managed the implementation of security audit findings, integrating security measures into workflows and recommending further analysis on user permissions
• AWS Optimization & Team Coaching - Collaborated with offshore technical teams to optimize AWS landing zone utilization, while coaching the team on Agile product management frameworks, enhancing project delivery

• $100M Arena Transformation Project - Led a team of 7 in upgrading POS systems, time & attendance tracking, and uniform distribution, ensuring successful installation and configuration of new hardware
• Managed sprint coordination and user acceptance testing to meet project milestones
• Luxury Suites Portal - Conducted data analysis and supported the launch of a VIP food & beverage ordering platform, boosting revenues by 23%
• Managed cross-functional relationships, ensuring seamless website, inventory, and POS system integration via API
• Led end-to-end testing and technical documentation
• Executive Data Migration - Facilitated sensitive data migration during Cablevision's sale, ensuring transparent communication with stakeholders
• Rebuilt custom tools for executive functions, maintaining continuity
• Uniform Distribution Automation - Project-managed RFID technology implementation, reducing uniform loss by 30%
• Evaluated vendor solutions and optimized distribution processes
• Time & Attendance Clock Project - Rescued a delayed project by re-establishing communication between vendors and internal teams, ensuring a smooth rollout of time-tracking hardware

• Technical Support for Critical Environments - Provided hands-on technical support for laboratories, factories, and office environments, ensuring minimal downtime for high-priority business operations
• User Experience (UX) Optimization - Assisted in workflow transitions for 200+ applications, working closely with end-users to identify efficiency improvements and reduce friction in software adoption
• Infrastructure & Deployment Projects - Managed small-scale installation and configuration projects, including hardware setups, software rollouts, and system optimizations, ensuring seamless IT operations

• Led hardware refresh of airline reservation workflows, improving customer check-in and booking processes
• Conducted data-driven analysis to streamline revenue management strategies