Richard Smock
New Hope,Pennsylvania
Summary
Experienced business manager looking to transition to a career that fulfills a need to help my fellow veterans and provide a meaningful and impactful life for myself and my family.
Overview
11
11
years of professional experience
Work History
General Manager
Kinsella Estates
08.2015 - 11.2021
- Supervised daily operations of a million dollar wine business.
- Promoted positive customer experience through day-to-day supervision and management of Kinsella Estates 75 acre estate.
- Provided exceptional customer service to customers, increasing customer loyalty 300%.
- Established new revenue streams increasing revenue 500% over 4 years.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for the ever-changing demands of Mother Nature (fire, drought, pandemic).
Hospitality Director
Outpost Estate Wines
02.2011 - 08.2015
- Served as liaison between executive management and events department.
- Developed and monitored annual goals and key metrics for continuous improvements for internal service groups.
- Coordinated requests and managed third-party events hosted on property for charitable and other organizations.
- Approved annual sales targets, plans, excursion dates and menus.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Hospital Corpsman - Emergency Medical Technology
United State Navy
Great Lakes, IL04.1993
Skills
- Customer Care
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Operational Planning
- Efficient and Detail-Oriented
- Passionate
Timeline
General Manager
Kinsella Estates
08.2015 - 11.2021
Hospitality Director
Outpost Estate Wines
02.2011 - 08.2015
Hospital Corpsman - Emergency Medical Technology
United State Navy
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