Richard Solano
Pueblo,CO
Summary
Detail-oriented professional with extensive experience in heavy equipment diagnostics, customer communication, and problem-solving. Proven ability to enhance service quality and develop targeted training initiatives to optimize operational efficiency.
Overview
14
14
years of professional experience
Work History
Aggregate Technical Communicator
Power Motive Corporation
Colorado Springs, CO
10.2024 - Current
- Developed a library of instructional materials, including videos, manuals, and quick reference guides for easy access by Service Technicians.
- Collaborated with management to identify skill gaps and develop targeted training initiatives for addressing them.
- Inspected products and machines to maintain quality and efficiency.
- Developed and delivered training programs for equipment operation and safety protocols.
- Resource for Technicians, Service Managers/Service Advisors and Parts Leads to help resolve critical product problems by assisting in diagnosis, repair and best practices.
- Maintains up to date technical knowledge of engine, hydraulics, and electrical systems.
Service Manager
Power Motive Corporation
Colorado Springs, CO
04.2024 - 10.2024
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated scheduling and resource allocation for service teams, optimizing workflow efficiency.
- Implemented standard operating procedures to enhance service quality and consistency.
- Trained new staff on company protocols and customer service best practices.
- Resolved customer complaints effectively, improving overall client retention rates.
- Analyzed service performance metrics to identify areas for improvement and implement corrective actions.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Field Service Technician
Power Motive Corporation
Colorado Springs, CO
08.2016 - 04.2024
- Diagnosed and resolved mechanical issues in heavy equipment to ensure optimal performance.
- Conducted preventive maintenance on machinery, minimizing downtime and extending equipment lifespan.
- Developed detailed service reports to document repairs and maintenance activities for client records.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Rental Coordinator
Power Motive Corporation
Colorado Springs, CO
08.2015 - 08.2016
- Coordinated rental transactions ensuring compliance with company policies and customer requirements.
- Managed inventory levels for rental equipment, optimizing availability and minimizing downtime.
- Streamlined rental processes, reducing turnaround time for equipment check-in and check-out.
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Assisted customers with loading machines or answering product questions.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
Maintenance Technician
Wagner
Pueblo, CO
05.2012 - 08.2015
- Conducted routine inspections of equipment to ensure optimal performance and safety compliance.
- Performed preventive maintenance on machinery to reduce downtime and extend equipment lifespan.
- Diagnosed and repaired mechanical issues efficiently, minimizing disruption to operations.
- Maintained accurate records of maintenance activities and repairs for compliance and audit purposes.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
High School Diploma -
South High School
Pueblo, COSkills
- Heavy equipment diagnostics
- Diesel engine maintenance
- Customer communication
- Technical report writing
- Equipment inspection
- Exceptional attention to detail
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Reliability
- Problem-solving abilities
Timeline
Aggregate Technical Communicator
Power Motive Corporation
10.2024 - Current
Service Manager
Power Motive Corporation
04.2024 - 10.2024
Field Service Technician
Power Motive Corporation
08.2016 - 04.2024
Rental Coordinator
Power Motive Corporation
08.2015 - 08.2016
Maintenance Technician
Wagner
05.2012 - 08.2015
High School Diploma -
South High School