Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Sorge

Seaside Heights,NJ

Summary

Dynamic and results-driven Assistant General Manager with 5+ years of experience in the hospitality industry. Proven track record of achieving operational excellence, enhancing customer satisfaction, and maximizing revenue. Skilled in leading cross-functional teams, implementing process improvements, and driving business growth. Strong leadership abilities combined with exceptional problem-solving skills to effectively resolve issues and ensure a positive work environment. Committed to delivering exceptional service and exceeding guest expectations. Adept at building and maintaining relationships with key stakeholders. Seeking a challenging position to utilize my expertise and contribute to the success of the organization.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Chief Steward

Edison Chouest Offshore
06.2024 - Current
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Chief Steward of the ECO EDISON, the first purpose-built US flag service operation vessel for the American offshore wind energy market.

Assistant General Manager

Viking Cruises
06.2023 - Current
  • - Played a key role in overseeing daily operations and managing a team of 20+ employees, ensuring smooth workflows and efficient customer service.
  • - Collaborated with the general manager to develop and implement new policies and procedures, resulting in streamlined operations and improved employee engagement.

Inventory Manager

Viking Cruises
06.2023 - Current
  • - Collaborated with purchasing and production teams to establish optimal inventory levels, achieving a 10% reduction in food cost.
  •  Maintained proper par levels for both Food and Beverage and Housekeeping departments.

Assistant Executive Housekeeper

Viking Ocean Cruises
09.2023 - 11.2023
  • 1. Assisted in managing and overseeing daily housekeeping operations, ensuring cleanliness and maintenance of all guest rooms and public areas.
  • 4. Assisted in managing inventory and ordering of housekeeping supplies, maintaining cost-effective and well-stocked supplies for daily operations.

    • Crew Purser

    Viking Cruises
    01.2023 - 06.2023
    • 1. Responsible for managing all administrative duties for a team of 150crew members, including payroll, scheduling, and coordinating travel arrangements.
    • 3. Acted as a liaison between crew members and management, ensuring clear communication and resolution of any issues or concerns.

    Assistant Restaurant manager

    Viking Cruises
    06.2022 - 01.2023
    • - Assisted in the daily operations of a high-volume restaurant, overseeing a team of 40+ staff members and ensuring excellent customer service
    • - Conducted regular staff training sessions to maintain high standards of food quality, cleanliness, and adherence to health and safety regulations

    General Manager

    Martell's Waters Edge
    07.2021 - 06.2022
    • 1. Led a team of 50+ employees, overseeing all operational aspects of a multi-million dollar Restaurant, resulting in year-over-year revenue growth of 10%.
    • 2. Developed and implemented strategic business plans to achieve organizational goals, improving efficiency and productivity.

    Bar Manager

    Pier House
    04.2016 - 07.2021
  • - Led a team of 15 staff members to ensure smooth operations and exceptional customer service in a high-volume bar environment

    • Owner Operator

    Journey Insurance Group
    10.1994 - 03.2016
  • 1. Successfully established and operated a small business as an owner operator, managing all aspects of daily operations, including finances, customer service, and business development.
  • 5. Trained and supervised a team of employees, fostering a positive work environment and ensuring smooth operations.

    • Troop Executive Officer

    United States Army
    03.1983 - 04.2001
  • Assisted the Troop Commander in developing and implementing strategic plans and operational objectives.
  • Led troops in missions and exercises, ensuring adherence to standard operating procedures and promoting teamwork.
  • Developed and implemented training programs to enhance troop member skills and readiness for various military exercises and operations.
  • Successfully managed and coordinated all administrative tasks and operations for a troop of 100+ members.

    • Education

    High School Diploma -

    St Joseph
    Toms River NJ
    05-1982

    Skills

    • Leadership
    • Team Player
    • Hard Working
    • Honest

    Certification

    Servsafe National Restaurant Association 23666258 June 2023


    STCW Resolve Academy August 2023

    Timeline

    Chief Steward

    Edison Chouest Offshore
    06.2024 - Current

    Assistant Executive Housekeeper

    Viking Ocean Cruises
    09.2023 - 11.2023

    Assistant General Manager

    Viking Cruises
    06.2023 - Current

    Inventory Manager

    Viking Cruises
    06.2023 - Current

    Crew Purser

    Viking Cruises
    01.2023 - 06.2023

    Assistant Restaurant manager

    Viking Cruises
    06.2022 - 01.2023

    General Manager

    Martell's Waters Edge
    07.2021 - 06.2022

    Bar Manager

    Pier House
    04.2016 - 07.2021

    Owner Operator

    Journey Insurance Group
    10.1994 - 03.2016

    Troop Executive Officer

    United States Army
    03.1983 - 04.2001

    High School Diploma -

    St Joseph

    Servsafe National Restaurant Association 23666258 June 2023


    STCW Resolve Academy August 2023

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    Richard Sorge